JOB TITLE: PERFUME SALES SUPERVISOR

NATURE OF JOB: FULL TIME

INDUSTRY: RETAIL (BEAUTY & COSMETICS)

SALARY: KSHS. 60,000

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Sales Leadership & Target Achievement

Drive the team to meet and exceed daily, weekly, and monthly sales targets.

Monitor individual and team performance, ensuring accountability for results.

Promote upselling and cross-selling to maximize revenue.

Team Supervision & Development

Supervise daily activities and coordinate staff schedules effectively.

Train and coach team members on product knowledge and sales techniques.

Motivate staff through regular briefings and performance feedback.

Customer Experience Management

Deliver exceptional, personalized customer service at all times.

Handle customer inquiries and complaints professionally and promptly.

Build strong customer relationships to encourage repeat business.

Product Knowledge & Brand Representation

Maintain strong knowledge of perfume products, fragrance notes, and brands.

Ensure team members communicate product benefits clearly to customers.

Uphold a professional image aligned with brand standards.

Inventory & Merchandising Management

Monitor stock levels and ensure timely replenishment of products.

Maintain attractive and organized product displays.

Conduct regular stock checks and report discrepancies.

Reporting & Performance Analysis

Prepare and submit regular sales and performance reports.

Analyze sales trends and identify opportunities for improvement.

Track key KPIs and provide feedback to management.

Promotions & Marketing Execution

Implement in-store promotions and marketing campaigns effectively.

Encourage active promotion of offers and new products.

Support customer engagement activities such as product sampling.

Operational Excellence & Compliance

Ensure adherence to company policies and procedures.

Oversee smooth daily store operations, including opening and closing.

Maintain high standards of cleanliness, safety, and professionalism.

Personal Sales Contribution

Lead by example through strong personal sales performance.

Maintain a smart, well-groomed, and confident appearance.

Build and manage a loyal customer base.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma in Sales, Marketing, Business Administration, or a related field.

Proven experience in perfume, cosmetics, or beauty product sales.

Previous supervisory or team leadership experience is an added advantage.

Strong customer service and interpersonal skills.

Ability to meet and exceed sales targets consistently.

Excellent communication and persuasion skills.

Strong organizational and leadership abilities.

• Drive the team to meet and exceed daily, weekly, and monthly sales targets.
• Monitor individual and team performance, ensuring accountability for results.
• Promote upselling and cross-selling to maximize revenue.
• Supervise daily activities and coordinate staff schedules effectively.
• Train and coach team members on product knowledge and sales techniques.
• Motivate staff through regular briefings and performance feedback.
• Deliver exceptional, personalized customer service at all times.
• Handle customer inquiries and complaints professionally and promptly.
• Build strong customer relationships to encourage repeat business.
• Maintain strong knowledge of perfume products, fragrance notes, and brands.
• Ensure team members communicate product benefits clearly to customers.
• Uphold a professional image aligned with brand standards.
• Monitor stock levels and ensure timely replenishment of products.
• Maintain attractive and organized product displays.
• Conduct regular stock checks and report discrepancies.
• Prepare and submit regular sales and performance reports.
• Analyze sales trends and identify opportunities for improvement.
• Track key KPIs and provide feedback to management.
• Implement in-store promotions and marketing campaigns effectively.
• Encourage active promotion of offers and new products.
• Support customer engagement activities such as product sampling.
• Ensure adherence to company policies and procedures.
• Oversee smooth daily store operations, including opening and closing.
• Maintain high standards of cleanliness, safety, and professionalism.
• Lead by example through strong personal sales performance.
• Maintain a smart, well-groomed, and confident appearance.
• Build and manage a loyal customer base.

• Strong customer service and interpersonal skills.
• Ability to meet and exceed sales targets consistently.
• Excellent communication and persuasion skills.
• Strong organizational and leadership abilities.

• Diploma in Sales, Marketing, Business Administration, or a related field.
• Proven experience in perfume, cosmetics, or beauty product sales.
• Previous supervisory or team leadership experience is an added advantage.