Vacancy title:
Portfolio Officer - Payments

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
HF Group

Deadline of this Job:
Wednesday, October 1 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, September 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Principle Accountabilities

• To track daily transaction numbers.
• To set up and train customers to use the alternative channels and the systems.
• To assist the team in market storms and activations
• To track activity from specific activations to ensure that the bank gets value for the budget spent.
• To look out for cross-sell opportunities from the clients visit, and resolving customer issues
• To ensure that merchants clients are equipped with the required tools of trade.
• To monitor the entire bank tills portfolio to track transactions and dormancy.
• To call the clients whose transaction volumes have gone down, customer/merchant visits
• To manage the newly onboarded tills before being graduated to the SME team.
• To work with the DPA team to champion for higher product intake and increase the product per customer.
• To call and drive tills usage and promote cash transaction on tills whose vintage is above one year.

Key Competencies and Skills

General Competencies

• Computer literacy – MS Office Suite
• Data analysis skills.
• Good communication skills.
• Good presentation skills.
• Reporting and dashboard generation skills.

Technical Competencies

• Strong communication & presentation skills
• Strong co-ordination skills
• Analytical Skills
• Interpersonal skills
• Negotiation and Selling Skills
• Leadership and management skills is an added advantage:

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

• A Degree in a business-related field from a recognized institution.

Experience

• Minimum of 3 years’ experience in banking with direct responsibility for SME sales.
• Analytical skills, conversant will sales dashboard generation.
• Data analysis skills.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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