Job Summary

The role holder actively manages and executes implementation tasks for Digital Channels within Core Banking-Digital Channels. Responsible for ensuring that all digital channel transactions are processed and settled accurately and in a timely manner, the specialist resolves customer issues while maintaining strict compliance with regulatory frameworks, policies, and operational procedures.

Key Responsibilities

• Environment Management: Install, configure, upgrade, and tune digital channels application environments to ensure optimal performance and system reliability.
• System Integration & Development: Oversee development and integration efforts between digital channels, Enterprise Service Bus (ESB), payment gateways (SWIFT, RTGS, M-PESA), and third-party systems.
• Security & Administration: Implement and maintain robust application security and administrative controls across all digital platforms.
• Vendor Support & Reporting: Interface directly with Temenos Corporation for technical support, coordinate Business/MIS report extractions, and distribute data to business units and data warehouses.
• Documentation & Compliance: Ensure all system changes, workflows, and configurations are thoroughly documented to a professional standard and aligned with regulatory requirements.

Qualifications

• Bachelor’s Degree in Computer Science, Business, or a related field.
• Added advantage: Formal training in Internet Banking, Core Banking Platforms, Payment Systems, or Artificial Intelligence.

Experience & Technical Competencies

• Minimum of 6 years of work experience within the financial sector, focusing on digital channels, payment systems, product development, and service excellence.
• Sound knowledge of the Banking Act and regulatory frameworks governing the financial services industry.
• Strong technical understanding of containerization and microservices technologies, including Red Hat OpenShift, Kubernetes, microservices, web services, and SWIFT/RTGS payment system protocols.

• Install, configure, upgrade, and tune digital channels application environments to ensure optimal performance and system reliability.
• Oversee development and integration efforts between digital channels, Enterprise Service Bus (ESB), payment gateways (SWIFT, RTGS, M-PESA), and third-party systems.
• Implement and maintain robust application security and administrative controls across all digital platforms.
• Interface directly with Temenos Corporation for technical support, coordinate Business/MIS report extractions, and distribute data to business units and data warehouses.
• Ensure all system changes, workflows, and configurations are thoroughly documented to a professional standard and aligned with regulatory requirements.

• Containerization
• Microservices
• Red Hat OpenShift
• Kubernetes
• Web services
• SWIFT/RTGS payment system protocols
• Internet Banking
• Core Banking Platforms
• Payment Systems
• Artificial Intelligence

• Bachelor’s Degree in Computer Science, Business, or a related field.
• Formal training in Internet Banking, Core Banking Platforms, Payment Systems, or Artificial Intelligence (Added Advantage).