JOB PURPOSE

This role is responsible for service and repair of units in line with CFAO Kenya quality guidelines, for enhanced customer satisfaction and attainment of the Case after-sales targets. Additionally, the role ensures that tractors operate efficiently and safely, minimizing downtime and maximizing productivity for agricultural operations.

MAIN RESPONSIBILITIES OF THE JOB

Operational Responsibilities

• Carry out repairs in the field and in the workshop in line with the CFAO Kenya guidelines to ensure customer satisfaction;
• Disassemble and reassemble tractor components, ensuring proper functioning of the unit.
• Carry out pre-delivery inspection to ensure all the tractor systems are working as required;
• Train tractor operators on safety, basic maintenance as well as on tractor settings to ensure minimal disruption to the client’s business operations;
• Diagnose mechanical failures and repair tractors according to CNHI manuals and factory specifications.
• Use an electronic service tool(EST) to identify faults in MHP and HHP tractors.
• Conduct complex repairs, including engine overhauls, hydraulic system, and transmission repairs.
• Ensure all repairs and maintenance tasks comply with EHS standards.
• Maintained detailed records in the DR book of all maintenance and repair work performed.
• Submit online technical reports in the CNHI dealer portal.
• Perform additional general repairs and inspections as assigned by the workshop supervisor.
• Ensures accuracy of work orders by charging parts and labor to the proper work order segment
• Maintain a clean and orderly work area to 5S Standards.

KNOWLEDGE, SKILLS AND EXPERIENCE

(Minimum level of academic and professional qualification required to perform effectively in the role)

Degree in Agriculture Machinery /Mechanical Engineering;

Minimum level of experience required to perform effectively in the role

2 years working experience in a similar role

WORKING RELATIONSHIPS

Internal customers

• Sales Department
• Parts Department

External Customers

• Parts and Service Customers

COMPETENCIES

Technical

• Agricultural machinery
• Computer literacy
• Electronic service tool diagnostic on high horse power tractors: [EST]
• Customer service

Functional

• Report writing skills- ability to develop reports
• Presentation skills
• Communication skills

Behavior

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time Management – Ability to use time effectively and efficiently
• Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO KENYA values
• Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

• Carry out repairs in the field and in the workshop in line with the CFAO Kenya guidelines to ensure customer satisfaction;
• Disassemble and reassemble tractor components, ensuring proper functioning of the unit.
• Carry out pre-delivery inspection to ensure all the tractor systems are working as required;
• Train tractor operators on safety, basic maintenance as well as on tractor settings to ensure minimal disruption to the client’s business operations;
• Diagnose mechanical failures and repair tractors according to CNHI manuals and factory specifications.
• Use an electronic service tool(EST) to identify faults in MHP and HHP tractors.
• Conduct complex repairs, including engine overhauls, hydraulic system, and transmission repairs.
• Ensure all repairs and maintenance tasks comply with EHS standards.
• Maintained detailed records in the DR book of all maintenance and repair work performed.
• Submit online technical reports in the CNHI dealer portal.
• Perform additional general repairs and inspections as assigned by the workshop supervisor.
• Ensures accuracy of work orders by charging parts and labor to the proper work order segment
• Maintain a clean and orderly work area to 5S Standards.

• Agricultural machinery
• Computer literacy
• Electronic service tool diagnostic on high horse power tractors: [EST]
• Customer service
• Report writing skills- ability to develop reports
• Presentation skills
• Communication skills
• Innovation
• Time Management
• Drive for results
• Interpersonal skills
• Customer focus
• Ethics and values
• Integrity and trust

• Degree in Agriculture Machinery /Mechanical Engineering