Background

We are looking for a Process Engineer to optimize phone refurbishment and repair processes as we scale our Care Centre operations and deliver quality products to our customers across our markets.

Responsibilities

• Designing, documenting, and optimizing production processes to deliver excellence in phone refurbishment and repair operations
• Analyzing Care Centre processes and proposing MES (Manufacturing Execution System) requirements and optimization plans
• Conducting process improvement initiatives including layout planning and workflow optimization at refurbishment facilities
• Analyzing systematic failures in operations, developing improvement plans, and following up on implementation results
• Championing and practicing 6S Kaizen principles to drive continuous improvement culture
• Developing and executing strategies to enhance efficiency, reduce waste, and improve overall operations
• Analyzing process data to identify bottlenecks and implement data-driven solutions
• Troubleshooting process-related issues and maintaining high operational functionality
• Organizing, coordinating, and managing daily and weekly team engagement activities within the Care Centre
• Collaborating with engineering, quality assurance, and production teams to resolve inter-department blockers
• Providing training and skill assessments for new and incumbent personnel to build a high-performing team
• Identifying, documenting, and reporting unsafe practices, faulty operations, and product imperfections
• Reporting work progress and operational anomalies to management in a timely manner
• Maintaining comprehensive documentation and communication with cross-functional teams

Qualifications and Requirements

• Degree in Mechatronics, Electrical, Instrumentation & Control Engineering, or related field
• Proven experience in the electrical engineering field with focus on process optimization
• Strong knowledge of Kaizen 6S Principles and continuous improvement methodologies
• Superb analytical, problem-solving, and critical thinking skills with data-driven approach
• Understanding of production machinery, proper assembly procedures, and manufacturing safety protocols
• Ability to read and interpret technical drawings, blueprints, and schematics
• Strong leadership abilities with experience coaching, training, and developing teams
• Superb written and verbal communication skills with ability to work across departments
• Proficiency in MS Office and data analysis tools
• Fast learner with ability to work under pressure in a fast-paced environment
• Great attention to detail and organizational skills with excellent time management
• Proficiency in C+ and .Net languages is desirable
• Familiarity with databases such as SQL Server and Oracle
• Experience working with MES (Manufacturing Execution System) is preferred
• Experience in smartphone production processes and repair is an added advantage

Additional Details

This is a role based in Nairobi, Kenya and if successful, you would be reporting to the Head of Manufacturing at M-KOPA.

• Designing, documenting, and optimizing production processes to deliver excellence in phone refurbishment and repair operations
• Analyzing Care Centre processes and proposing MES (Manufacturing Execution System) requirements and optimization plans
• Conducting process improvement initiatives including layout planning and workflow optimization at refurbishment facilities
• Analyzing systematic failures in operations, developing improvement plans, and following up on implementation results
• Championing and practicing 6S Kaizen principles to drive continuous improvement culture
• Developing and executing strategies to enhance efficiency, reduce waste, and improve overall operations
• Analyzing process data to identify bottlenecks and implement data-driven solutions
• Troubleshooting process-related issues and maintaining high operational functionality
• Organizing, coordinating, and managing daily and weekly team engagement activities within the Care Centre
• Collaborating with engineering, quality assurance, and production teams to resolve inter-department blockers
• Providing training and skill assessments for new and incumbent personnel to build a high-performing team
• Identifying, documenting, and reporting unsafe practices, faulty operations, and product imperfections
• Reporting work progress and operational anomalies to management in a timely manner
• Maintaining comprehensive documentation and communication with cross-functional teams

• Strong knowledge of Kaizen 6S Principles and continuous improvement methodologies
• Superb analytical, problem-solving, and critical thinking skills with data-driven approach
• Understanding of production machinery, proper assembly procedures, and manufacturing safety protocols
• Ability to read and interpret technical drawings, blueprints, and schematics
• Strong leadership abilities with experience coaching, training, and developing teams
• Superb written and verbal communication skills with ability to work across departments
• Proficiency in MS Office and data analysis tools
• Fast learner with ability to work under pressure in a fast-paced environment
• Great attention to detail and organizational skills with excellent time management
• Proficiency in C+ and .Net languages is desirable
• Familiarity with databases such as SQL Server and Oracle
• Experience working with MES (Manufacturing Execution System) is preferred
• Experience in smartphone production processes and repair is an added advantage

• Degree in Mechatronics, Electrical, Instrumentation & Control Engineering, or related field
• Proven experience in the electrical engineering field with focus on process optimization