Background

The Product Owner - Communication Solutions will lead the development and enhancement of our communication solutions portfolio including WhatsApp Business APIs, Bulk SMS, Bulk Email, USSD, Interactive Voice Response (IVR), Call Center Solutions and Infrastructure as Code (IaC). The role holder will bridge the gap between business stakeholders, development teams and customers, ensuring that our communication products deliver exceptional value, scalability and reliability. He/She will define product vision, prioritize features and work closely with engineering and commercial teams to drive product success.

Key Responsibilities

Product Strategy & Vision

• Define and communicate the product vision, roadmap and strategy for communication solutions.
• Conduct market research to identify trends, customer needs and competitive positioning.
• Align product development with business goals, ensuring scalability and profitability.

Stakeholder & Customer Collaboration

• Work closely with enterprise clients, commercial team and customer support to gather feedback and refine product features.
• Engage with telecommunications service providers and technology partners to ensure seamless integrations.
• Translate business requirements into clear user stories, acceptance criteria and technical specifications.

Agile Product Ownership

• Prioritize and manage the product backlog in collaboration with Scrum teams.
• Lead sprint planning, backlog grooming and retrospectives to ensure timely delivery.
• Ensure that development efforts align with compliance, security and respective regulatory standards.

Technical & Operational Oversight

• Drive innovation in cloud communications, API integrations and automation.
• Work with DevOps and engineering teams to implement Infrastructure as Code (IaC) for scalable deployments.
• Monitor product performance, uptime and SLAs for high-availability systems.

Go-to-Market & Growth

• Collaborate with sales and marketing on product launches, pricing strategies, and positioning.
• Develop documentation, training materials, and demos for internal and external stakeholders.
• Analyze KPIs, usage metrics and ROI to drive continuous improvement.

Functional Competencies

• Strong understanding of cloud communications (CPaaS), APIs, and telecom infrastructure.
• Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation) is a plus.
• Experience working in Agile/Scrum environments with tools like Jira, Confluence, Slack etc.
• Familiarity with collaboration platforms and enterprise integration tools

Academic and Professional Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or related field
• Fintech certifications are a plus.
• PM certification is a plus.

Relevant Experience

• 3+ years of experience as a Product Owner/Manager in communication technologies (SMS, Email, Voice, WhatsApp, USSD, IVR, Contact Center).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Strong understanding of product lifecycle management
• Excellent communication and stakeholder management skills

• Define and communicate the product vision, roadmap and strategy for communication solutions.
• Conduct market research to identify trends, customer needs and competitive positioning.
• Align product development with business goals, ensuring scalability and profitability.
• Work closely with enterprise clients, commercial team and customer support to gather feedback and refine product features.
• Engage with telecommunications service providers and technology partners to ensure seamless integrations.
• Translate business requirements into clear user stories, acceptance criteria and technical specifications.
• Prioritize and manage the product backlog in collaboration with Scrum teams.
• Lead sprint planning, backlog grooming and retrospectives to ensure timely delivery.
• Ensure that development efforts align with compliance, security and respective regulatory standards.
• Drive innovation in cloud communications, API integrations and automation.
• Work with DevOps and engineering teams to implement Infrastructure as Code (IaC) for scalable deployments.
• Monitor product performance, uptime and SLAs for high-availability systems.
• Collaborate with sales and marketing on product launches, pricing strategies, and positioning.
• Develop documentation, training materials, and demos for internal and external stakeholders.
• Analyze KPIs, usage metrics and ROI to drive continuous improvement.

• Strong understanding of cloud communications (CPaaS), APIs, and telecom infrastructure
• Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation)
• Experience working in Agile/Scrum environments with tools like Jira, Confluence, Slack etc.
• Familiarity with collaboration platforms and enterprise integration tools
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and stakeholder management abilities
• Strong understanding of product lifecycle management

• Bachelor's degree in Computer Science, Engineering, Business, or related field
• Fintech certifications are a plus
• PM certification is a plus