Background information about the job or company (e.g., role context, company overview)

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

Responsibilities or duties

You will lead and coordinate project teams, clients, and vendors to ensure smooth execution of projects.

Your main responsibility is to create and manage project plans, timelines, resources, and budgets.

You act as the main point of contact for stakeholders, providing regular updates and managing expectations.

You will handle risk management, issue resolution, and performance tracking throughout project lifecycles.

The role requires ensuring all contractual deliverables are met and maintaining strong client relationships.

You will also monitor progress, report to management, and continuously improve project delivery processes.

Qualifications or requirements (e.g., education, skills)

Experience needed

2–3 years project management experience (preferably in tech or contact centre environments)

Experience managing budgets, timelines, and full project lifecycles

Education, Skills and Other Details

Strong communication, organization, and stakeholder management skills

Basic understanding of CRM systems and technical concepts

Familiarity with project management tools and best practices (PMP is a plus)

• Lead and coordinate project teams, clients, and vendors to ensure smooth execution of projects.
• Create and manage project plans, timelines, resources, and budgets.
• Act as the main point of contact for stakeholders, providing regular updates and managing expectations.
• Handle risk management, issue resolution, and performance tracking throughout project lifecycles.
• Ensure all contractual deliverables are met and maintain strong client relationships.
• Monitor progress, report to management, and continuously improve project delivery processes.

• Strong communication skills
• Strong organization skills
• Strong stakeholder management skills
• Basic understanding of CRM systems
• Basic understanding of technical concepts
• Familiarity with project management tools
• Familiarity with project management best practices

• BA/BSc/HND
• PMP is a plus