Background information about the job or company (e.g., role context, company overview)

Zamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Working at Zamara offers our people the opportunity to work for a Truly Pan-African Financial Services firm.

Responsibilities or duties

Operational Oversight

• Supervise and coordinate daily activities of all on-site service providers including security personnel, gardeners, cleaners, caretaker, plumber, and electrician.
• Conduct regular inspections to ensure cleanliness, functionality, and safety.
• Serve as the on-site liaison between tenants and management.

Financial & Administrative Duties

• Generate and issue timely invoices for rent, service charge, water, and TPS statement. (where applicable).
• Track and collect rental payments, enforce debt recovery procedures, and reconcile debtors’ accounts.
• Issue notices to rent and service charge defaulters in accordance with policy.
• Ensure timely payment of all service providers (every Thursday).
• Reconcile and maintain records of deposits, refunds, and statutory levy payments.
• Issue monthly rent and service charge statements to tenants.

Reporting

Prepare and submit:

• Monthly and quarterly property reports.
• Monthly TPS reconciliation report.
• Updated records of payments, collections, arrears, and deposits.

Liaison & Coordination

• Coordinate with the external property manager on general property management issues, ensuring alignment and accountability.
• Work closely with the legal team and house owners to ensure timely completion of the ownership transfer process.
• Support and participate in meetings with the external property manager.

Qualifications or requirements (e.g., education, skills)

Experience needed

Degree in Property Management, Business Administration, Real Estate, or related field.

Minimum 3 years’ experience in property or estate management.

Strong skills in debt collection, reporting, and communication.

Proficiency in MS Office (especially Excel); familiarity with property or accounting software is a plus.

• Supervise and coordinate daily activities of all on-site service providers including security personnel, gardeners, cleaners, caretaker, plumber, and electrician.
• Conduct regular inspections to ensure cleanliness, functionality, and safety.
• Serve as the on-site liaison between tenants and management.
• Generate and issue timely invoices for rent, service charge, water, and TPS statement. (where applicable).
• Track and collect rental payments, enforce debt recovery procedures, and reconcile debtors’ accounts.
• Issue notices to rent and service charge defaulters in accordance with policy.
• Ensure timely payment of all service providers (every Thursday).
• Reconcile and maintain records of deposits, refunds, and statutory levy payments.
• Issue monthly rent and service charge statements to tenants.
• Prepare and submit: Monthly and quarterly property reports.
• Prepare and submit: Monthly TPS reconciliation report.
• Prepare and submit: Updated records of payments, collections, arrears, and deposits.
• Coordinate with the external property manager on general property management issues, ensuring alignment and accountability.
• Work closely with the legal team and house owners to ensure timely completion of the ownership transfer process.
• Support and participate in meetings with the external property manager.

• Debt collection
• Reporting
• Communication
• MS Office (especially Excel)
• Familiarity with property or accounting software is a plus

• Degree in Property Management, Business Administration, Real Estate, or related field.