Background

Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-ri...

Job Objective:

To Support Quality Assurance, Internal Audits and ISO Certification ensuring that highest standards of quality, compliance and certification are maintained within the WIOCC Group. This role involves supporting cross functional Quality Management and assurance processes, supporting internal audits and maintaining ISO and any other industry-based certifications. The specialist will work closely with various departments to implement and monitor quality controls, internal audit practices and ISO standards to support continuous improvement and operational excellence

Reports To:

QAIA-ISO Certification Manager

Key Duties and Responsibilities

Quality Assurance

• Develop, implement and maintain quality assurance processes and procedures
• Conduct regular inspections and testing of products/services to ensure adherence to quality standards
• Identify and address quality issues and implement corrective and preventive actions
• Collaborate with cross-functional teams to drive quality improvements and ensure compliance with customer requirements

Internal Audits

• Plan, execute and report on internal audits to evaluate the effectiveness of controls, compliance with regulations and adherence to company policies
• Identify areas for improvement and recommend actionable solutions to enhance operational efficiency and risk management
• Follow up on audit findings to ensure timely and effective resolution of issues
• Maintain comprehensive audit documentation and reports

ISO - based Certifications

• Manage and maintain ISO certification processes, including preparation for audits and recertifications
• Ensure ongoing compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001,50001, 22301) and implement necessary updates to policies and procedures
• Provide training and support to staff on ISO standards and best practices
• Oversee documentation and record-keeping related to ISO compliance and certification
• Ensuring management of WIOCC Group Integrated management system

Industry - based Certifications

• PCI- DSS (Payment card Industry – Data Security Systems)
• Uptime
• SOCII
• Any other that is preferred by the Business

Minimum Qualifications

• Bachelor's degree (or equivalent, master’s degree preferred) in a business-related field, Quality management, Business Administration or equivalent Professional Certifications
• Relevant certifications such as ISO Lead Auditor, Six Sigma or Quality Management Professional (preferred)
• Proven experience in quality assurance, internal auditing and managing ISO certifications
• Strong understanding of ISO standards and internal audit methodologies
• Excellent analytical, problem-solving, and communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Experience and Skills Required

• Minimum 7 years working experience in an accounting and operations environment
• Skilled in quality assurance, continuous improvement, ISO Standards, project management and strategic planning
• In-depth understanding of business processes and ability to identify internal control issues and recommend practical solutions in a timely manner to avert losses
• Strong analytical skills and able to collate and interpret data from various sources
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Excellent communications and soft skills, fluent written and oral English
• Natural aptitude for dealing with people
• Experience of working in the telecoms industry will be an added advantage
• PCI – DSS Experience will be added advantage
• Prince II or any other Project management certification
• ITL4 – Practitioner certification preferred

Attributes

• Client focused, relationship builder
• Integrity, honest with the highest ethical standards
• Boundless, passionate, proactive and flexible
• Personal excellence, accuracy, attention to detail, self-starter
• Collaborative, achieve results through teamwork and partnerships

• Develop, implement and maintain quality assurance processes and procedures
• Conduct regular inspections and testing of products/services to ensure adherence to quality standards
• Identify and address quality issues and implement corrective and preventive actions
• Collaborate with cross-functional teams to drive quality improvements and ensure compliance with customer requirements
• Plan, execute and report on internal audits to evaluate the effectiveness of controls, compliance with regulations and adherence to company policies
• Identify areas for improvement and recommend actionable solutions to enhance operational efficiency and risk management
• Follow up on audit findings to ensure timely and effective resolution of issues
• Maintain comprehensive audit documentation and reports
• Manage and maintain ISO certification processes, including preparation for audits and recertifications
• Ensure ongoing compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001,50001, 22301) and implement necessary updates to policies and procedures
• Provide training and support to staff on ISO standards and best practices
• Oversee documentation and record-keeping related to ISO compliance and certification
• Ensuring management of WIOCC Group Integrated management system

• Quality assurance
• Continuous improvement
• ISO Standards
• Project management
• Strategic planning
• Analytical skills
• Problem-solving
• Communication skills
• Ability to work independently and collaboratively
• Dealing with people

• Bachelor's degree (or equivalent, master’s degree preferred) in a business-related field, Quality management, Business Administration or equivalent Professional Certifications
• Relevant certifications such as ISO Lead Auditor, Six Sigma or Quality Management Professional (preferred)
• Proven experience in quality assurance, internal auditing and managing ISO certifications
• Strong understanding of ISO standards and internal audit methodologies
• Minimum 7 years working experience in an accounting and operations environment
• Prince II or any other Project management certification
• ITL4 – Practitioner certification preferred