About Kingdom Bank

Kingdom Bank is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019.

RM Sales – Women Banking

Responsibilities

• Sales planning and pipeline governance: Translate the segment plan into regional and branch targets for acquisition, active customers, deposits, quality lending, fee income and product holding. Maintain a stage-based sales pipeline and run weekly funnel reviews. Coordinate campaigns, calling plans and activations with Partnerships, Product, Digital and Marketing.
• Branch enablement: Conduct branch and regional performance reviews and agree recovery plans. Coach bankers in needs-based selling, women-centred conversations, lead management, product bundling and responsible sales conduct. Provide tools, scripts and opportunity lists, and share winning practices across regions.
• Acquisition, deepening and retention: Drive new-to-bank acquisition and activation of women customers and women-led enterprises. Deepen relationships through deposits, payments, lending, insurance, digital services and non-financial support. Coordinate retention, dormancy reduction and win-back.
• Credit conversion and portfolio quality: Improve application quality and track applications from lead to disbursement. Fast-track approved-but-undisbursed cases and reduce avoidable deferrals. Monitor early-warning indicators, arrears and covenants, and coordinate preventive action.
• Customer experience and sales controls: Ensure KYC, pricing, disclosure, consent, suitability and documentation standards are met. Monitor complaints, turnaround times and drop-offs, and address gender-specific barriers.
• Performance insight: Analyse branch productivity, funnel leakage and campaign results, and share frontline customer insight with Product, Digital and Partnerships.

Qualifications

• Bachelor’s degree in business, finance, marketing or a related field.
• At least 5 years’ experience in banking sales, relationship management or branch/business development.
• Demonstrated experience in pipeline management, credit origination and portfolio growth.

Working Conditions

• Frequent travel to branches and regional offices to drive sales performance.
• Regular customer visits for acquisition, business reviews and pipeline development.
• Participation in sales campaigns, exhibitions, networking forums and customer events.
• Occasional work outside normal hours during customer events and activations.
• A high level of professionalism and confidentiality when handling customer and business information.
• Championing digital banking adoption and alternative channel use among Women Banking customers.

• Sales planning and pipeline governance: Translate the segment plan into regional and branch targets for acquisition, active customers, deposits, quality lending, fee income and product holding. Maintain a stage-based sales pipeline and run weekly funnel reviews. Coordinate campaigns, calling plans and activations with Partnerships, Product, Digital and Marketing.
• Branch enablement: Conduct branch and regional performance reviews and agree recovery plans. Coach bankers in needs-based selling, women-centred conversations, lead management, product bundling and responsible sales conduct. Provide tools, scripts and opportunity lists, and share winning practices across regions.
• Acquisition, deepening and retention: Drive new-to-bank acquisition and activation of women customers and women-led enterprises. Deepen relationships through deposits, payments, lending, insurance, digital services and non-financial support. Coordinate retention, dormancy reduction and win-back.
• Credit conversion and portfolio quality: Improve application quality and track applications from lead to disbursement. Fast-track approved-but-undisbursed cases and reduce avoidable deferrals. Monitor early-warning indicators, arrears and covenants, and coordinate preventive action.
• Customer experience and sales controls: Ensure KYC, pricing, disclosure, consent, suitability and documentation standards are met. Monitor complaints, turnaround times and drop-offs, and address gender-specific barriers.
• Performance insight: Analyse branch productivity, funnel leakage and campaign results, and share frontline customer insight with Product, Digital and Partnerships.

• Pipeline management
• Credit origination
• Portfolio growth
• Needs-based selling
• Women-centred conversations
• Lead management
• Product bundling
• Responsible sales conduct
• Digital banking adoption

• Bachelor’s degree in business, finance, marketing or a related field.
• At least 5 years’ experience in banking sales, relationship management or branch/business development.
• Demonstrated experience in pipeline management, credit origination and portfolio growth.