Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office, Customer Service, Restaurant & Hospitality, Cleaning & Facilities, Entertainment & Travel]

Jobs at:
Asumbi Gardens Resort

Deadline of this Job:
Wednesday, July 15 2026

Duty Station:
Homa Bay | Homa Bay

Summary
Date Posted: Monday, July 13 2026, Base Salary: Not Disclosed

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JOB DETAILS:

The Receptionist is the face of the establishment and the first point of contact for all guests. This role is responsible for delivering a warm, professional, and efficient welcome, managing reservations, and facilitating a seamless check-in and check-out experience. The ideal candidate possesses exceptional communication skills and a genuine passion for service.

Key Responsibilities:

• Guest Check-In/Check-Out:
  • Greet guests warmly upon arrival and bid farewell upon departure.
  • Process guest registrations, assign rooms, and issue keys/access cards.
  • Verify guest payment methods, process payments, and ensure accurate billing.
  • Coordinate with Housekeeping to ensure rooms are ready for early arrivals.
• Reservations & Switchboard:
  • Manage room reservations via phone, email, and online booking platforms.
  • Answer and direct phone calls promptly and professionally.
  • Provide information regarding hotel amenities, services, and local attractions.
• Administrative & Cash Handling:
  • Maintain accurate guest accounts, post charges, and reconcile cash floats.
  • Prepare daily reports, guest lists, and shift summaries.
  • Manage guest mail, messages, and parcel deliveries.
• Problem Solving:
  • Address and resolve guest complaints or requests quickly and efficiently.
  • Escalate unresolved issues to the Front Office Manager or Duty Manager.

Qualifications & Requirements:

• Education: High School Diploma required; Certification in Hospitality is a plus.
• Experience: Minimum 1-2 years of experience in a customer-facing role (front desk, retail, or hospitality).
• Skills:
  • Proficiency with Microsoft Office and booking software (e.g., Opera, RoomMaster).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional appearance and demeanor.
• Other: Must be available to work weekends, holidays, and rotating shifts (morning, evening, overnight).

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Send your Cover Letter and CV on before 15th July 2026.

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