Background

At Ciala Hospital, we are committed to providing exceptional healthcare services to our patients with compassion, expertise, and the latest medical advancements. With a team of dedicated professionals and state-of-the-art facilities, we strive to be a leading healthcare provider in our community.

Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field
• Minimum of three (3) years’ experience working in a busy Level 4 hospital setting (MUST have experience)
• Strong customer service and patient handling skills
• Excellent communication and interpersonal skills
• Ability to manage high patient flow in a busy clinical environment
• Proficiency in computer applications and hospital management systems will be an added advantage
• Strong organizational skills with attention to detail
• Ability to handle patients and relatives with professionalism, empathy, and patience
• High level of integrity, discretion, and professionalism

Key Responsibilities

The successful candidates will be expected to:

• Receive and attend to patients, visitors, and clients in a professional and courteous manner
• Manage patient registration, appointment scheduling, and front desk coordination
• Direct patients appropriately to consultation rooms, departments, or services
• Handle incoming calls, inquiries, and hospital communication channels efficiently
• Ensure accurate patient data entry and updates in the hospital management system
• Support billing processes and guide patients on payment procedures where necessary
• Maintain a clean, organized, and professional reception area at all times
• Coordinate patient flow to reduce waiting time and improve service efficiency
• Provide general administrative and clerical support to hospital departments as required
• Uphold confidentiality, patient dignity, and hospital service standards at all times

• Receive and attend to patients, visitors, and clients in a professional and courteous manner
• Manage patient registration, appointment scheduling, and front desk coordination
• Direct patients appropriately to consultation rooms, departments, or services
• Handle incoming calls, inquiries, and hospital communication channels efficiently
• Ensure accurate patient data entry and updates in the hospital management system
• Support billing processes and guide patients on payment procedures where necessary
• Maintain a clean, organized, and professional reception area at all times
• Coordinate patient flow to reduce waiting time and improve service efficiency
• Provide general administrative and clerical support to hospital departments as required
• Uphold confidentiality, patient dignity, and hospital service standards at all times

• Strong customer service and patient handling skills
• Excellent communication and interpersonal skills
• Ability to manage high patient flow in a busy clinical environment
• Proficiency in computer applications and hospital management systems
• Strong organizational skills with attention to detail
• Ability to handle patients and relatives with professionalism, empathy, and patience
• High level of integrity, discretion, and professionalism

• Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field