Background

Echo Network Africa (ENA) formerly Kenya Women Holding (KWH) is a woman led, women serving development institution that works with other like minded stakeholders to empower, position and advocate for women with specific focus on young women, women with disabilities and women from marginalized communities.

Job Summary

The Receptionist serves as the first point of contact, ensuring excellent customer service and public relations to set up positive interactions that reflect well on Echo Network Africa Foundation.

Key Responsibilities

• Receive and direct visitors while identifying and assisting with their specific needs
• Answer calls, relay messages, and provide accurate information to callers and visitors
• Maintain updated telephone directories and ensure the PABX system is maintained as per contract
• Coordinate information flow across all departments and follow up on client queries or complaints
• Promote the ENAF brand through efficient customer care
• Provide general administrative and clerical support to staff
• Receive, sort, and distribute incoming mail and deliveries
• Assist with organizing meeting venues and maintain a clean, tidy reception area
• Support travel bookings for management and staff
• Coordinate services offered by different providers and manage visitor Gate Pass records
• Support office security by reporting any suspicious activity

Qualifications

• Education: Diploma in Business Administration, Public Relations, or Customer Service
• Professional Qualification: Diploma in Business Management or Administration
• Experience: 2 years of experience in a busy front office
• Technical Skills: Proficiency in MS office, social media platforms, and AI tools
• Behavioral Skills: Team player, growth mindset, and strong negotiation and presentation skills

• Receive and direct visitors while identifying and assisting with their specific needs
• Answer calls, relay messages, and provide accurate information to callers and visitors
• Maintain updated telephone directories and ensure the PABX system is maintained as per contract
• Coordinate information flow across all departments and follow up on client queries or complaints
• Promote the ENAF brand through efficient customer care
• Provide general administrative and clerical support to staff
• Receive, sort, and distribute incoming mail and deliveries
• Assist with organizing meeting venues and maintain a clean, tidy reception area
• Support travel bookings for management and staff
• Coordinate services offered by different providers and manage visitor Gate Pass records
• Support office security by reporting any suspicious activity

• Proficiency in MS office
• Proficiency in social media platforms
• Proficiency in AI tools
• Team player
• Growth mindset
• Strong negotiation skills
• Strong presentation skills

• Diploma in Business Administration, Public Relations, or Customer Service
• Diploma in Business Management or Administration
• 2 years of experience in a busy front office