Summary
Date Posted: Thursday, October 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Regional ICT/ Digital Coordinator for RBA Region

Position Purpose:
The Regional ICT/Digital Coordinator is responsible for managing the ICT/Digital operations of the Country Office and the Regional Service Center and supervises the staff in the ICT team. The Regional ICT/Digital Coordinator works in close collaboration with teams of all units in the Country Office, the Regional Service Center for Africa and HQ/BMS/ITM, to resolve complex ICT/Digital related issues and provide ICT/Digital solutions for UNDP Programme, Projects and Business Processes, in liaison with the Global ICT Coordinator of the HQ/BMS/ITM Unit. S/he also works in collaboration with ICT/Digital Coordinators from other regions

DUTIES & RESPONSIBILITIES
Implementing ICT strategies and introducing new technologies, focusing on achieving the following results:
• Effective application of the management of business information and standards, guidelines, and procedures for the local environment;
• Development of internal policies and procedures on the use of ICT/Digital infrastructure and solutions including field oriented digital innovations;
• Mapping business processes, developing/implementing standard operating procedures (Standard Operating Procedures SOPs) on ICT/Digital matters and monitoring work processes in the ICT team;
• Introducing innovative and efficient ICT/Digital solutions including end user services such as help desk;
• Participation in the office's business re-engineering processes by ensuring that ICT/Digital needs are in line with the management of business resources;
• Assessing Technological Options to modernize the Country Office and Regional Service Center Information System;
• Assessing the ICT ecosystem of the Country Offices of the RBA region and recommend solutions and best practices;
• Support/Advise in the purchase of new equipment for offices and projects, provision of technical specifications on the best options in local and international markets;
• Development and updating of an annual workplan, training plan, procurement plan and ICT/Digital roadmap;
• Development and updating of business continuity plan, disaster recovery plan for ICT infrastructure and Monitoring their implementation;
• Leadership of the ICT/Digital activities for RBA region in achieving key client-oriented outcomes;
• Compliance of ICT/Digital Systems with UNDP rules, regulations and policies, implementation of corporate ICT/Digital strategies, establishment of targets and monitoring achievement of results;
• Provision of advice on strategies, policies and plans affecting the ICT/Digital ecosystem, delivery of practice advisory, knowledge and learning services;
• Establishment of collaborative arrangements with potential partners, a Client Relationship Management System for quality service delivery and appropriate partnership arrangements.
• Constant monitoring and analysis of the ICT/Digital ecosystem, quick readjustment during crisis, advise on legal considerations and risk assessment;
• Knowledge building and sharing with regards to ICT/Digital matters aligned with the operation in the CO of the RBA region and RSCA, organization of the ICT staff trainings, synthesis of lessons learnt/best practices, and sound contributions to UNDP knowledge networks and communities of practice.

Development of information management systems with a focus on:
• Advice on development and implementation of Local Information and Documentation Management System of the Country Offices in RBA region and the Regional Service Center, in line with UNDP policies and procedures, and specific needs of the offices.
• Identifying opportunities and coordinating conversion of business processes into automated systems in line with UNDP’s digital workspace (e.g., desktop management systems, donor profile tracking software, knowledge management systems, etc.).
• Support/advice on local web application management at country offices, regional service center or other on-demand organizations.

Managing the local infrastructure of ICT, focusing on achieving the following results:
• Maintain a secure, reliable infrastructure environment for ICT and adequately plans for disasters and recoveries;
• Ensure hardware and software platform compliance with UNDP corporate ICT/Digital policies and strategies;
• Ensure local network infrastructure complies with UNDP standards and adequate technological environment for achieving local objectives. This includes Internet connectivity, local network, backups;
• Advise on equipment maintenance and equipment acquisition;
• Oversight of the implementation of UNDP's standard systems;
• Advise and oversight development of new software solutions to achieve high-impact results in the CO and RSCA business processes.

Develops and implements UNDP standards, focusing on achieving the following results:
• Contribution to discussions on policies and initiatives in the area of ICT/Digital infrastructure and solutions management;
• Assistance on setting standards for network configurations and topology, centralized services, servers, connectivity, and office equipment; the implementation of optimized solutions and digital solutions implementation;

Development/consolidation of best practice models for UNDP's ICT community network;
• Support/advise in the analysis of business needs, planning, design and implementation of ICT/Digital projects with a focus on connectivity (increased bandwidth performance), cloud computing and unified communication management;
• Ensure compliance with ICT standards and standards in country offices, including hardware, software, connectivity solutions, operations and policies, by providing action plans;
• Management of cost-recovery system for the services provided by the ICT Team to projects, other UN Agencies and institutions. Managing cost-recovery of the HQ Managed ICT Services;
• Developing Documents, such as, Manuals, ToRs, ICT equipment specifications, SOPs, SoWs and related technical documents;
• Participate in evaluation of technical proposals and ICT officer recruitment for country offices of the RBA region and RSCA.

Coordinating ICT/Digital matters and consulting services for the RBA region, focusing on:
• Support/advise countries primarily in knowledge sharing and communication;
• Support/advise countries in their Portfolio Management initiatives;
• The regional focal point for the implementation of information systems and services in country offices and RSCA;
• Coordinating global deployments of solutions in-country offices of RBA region and RSCA;
• Facilitate the collection and dissemination of best practices and helping country offices in the RBA region and RSCA align their infrastructure with UNDP policies and procedures;
• Remote coordination of ICT/Digital activities at the country offices of the RBA region that are too small to warrant ICT staff;
• Identification of opportunities and ways of converting business processes into automated systems to address the issues of efficiency and full accountability;
• Promotion of different systems and applications for optimal business process management, knowledge sharing, information provision and learning including Office 365, SharePoint Online, DocuSign, Zoom, MS Teams, etc.;
• Mentor/advise newly deployed/existing ICT Managers on corporate ICT/Digital matters;
• Active participation and involvement in the business side of IT with regard to Quantum ERP, E-Procurement and knowledge networks.

Facilitate knowledge building and knowledge sharing, focusing on achieving the following results:
• Implement innovative systems and approaches. Organization of training for office/project staff on ICT/Digital matters;
• Synthesize the lessons learned and best practices directly related to the management of ICT/Digital matters;
• Identifying and promoting business process optimization tools and applications, knowledge management and information sharing. Contribute to knowledge networks and communities of practice;
• Promoting UNDP's Content Collaboration Architecture;
• Make information available to country offices in the RBA region and RSCA on the latest development of ICT/Digital matters, as well as global system changes;
• Practice participation in regional and global knowledge management forums and leadership role in regional management of ICT/Digital matters.

COMPETENCIES
Core Competencies:
• Achieve Results - LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have a lasting impact
• Think Innovatively - LEVEL 3: Proactively mitigate potential risks, and develop new ideas to solve complex problems
• Learn Continuously - LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences
• Adapt with Agility - LEVEL 3: Proactively initiate and champion change, manage multiple competing demands
• Act with Determination - LEVEL 3: Think beyond immediate tasks/barriers and take action to achieve greater results
• Engage and Partner - LEVEL 3: Political savvy, navigate the complex landscape, champion inter-agency collaboration
• Enable Diversity and Inclusion - LEVEL 3: Appreciate the benefits of a diverse workforce and champion inclusivity

Functional & Technical competencies:
• Business Management - Portfolio Management: Ability to select, prioritize and control the organization’s Programmes and projects, in line with its strategic objectives and capacity.
• Business Direction & Strategy - Business Acumen: Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome; knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks.
• Business Direction & Strategy - Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks, and opportunities, linking the vision to reality on the ground, and creating tangible solutions. Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP.
• Communications - Advocacy strategy and implementation: Ability to create and implement advocacy strategies that lead to impactful change.
• Communications - Customer Satisfaction/ Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customer’s needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate clients’ upcoming needs and concerns .
• Business Development - UNDP Representation: Ability to represent UNDP and productively share UNDP knowledge and activities; advocate for UND, its values, and mission and work with various constituencies.
• Business Management - Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

REQUIREMENTS:
Education:
• Master’s Degree or equivalent in Information Technology, Information Science, Computer Science, Computer Engineering, Software Engineering, Telecommunication Engineering or related field.
Experience:
• 5 years of experience as an ICT Manager in the UNDP Country Office or Regional Service Center in providing management advisory services and/or managing staff and ICT systems and establishing inter-relationships among different stakeholders within UNDP and outside.
• Advanced experience in the usage of computers and office software packages, experience in handling cloud-based systems and ERP systems, preferably PeopleSoft.
• Advanced mastery of handling clients from diverse backgrounds. Partnership and negotiation skills.


Work Hours: 8

Experience in Months: 60

Level of Education: Associate Degree

Job application procedure

Interested and qualified? Go to United Nations Development Programme (UNDP) on estm.fa.em2.oraclecloud.com to apply


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