Responsibilities

• Conduct warm, professional Zoom consultations with pregnant families and new parents.
• Explain our doula services clearly and help families understand the support available to them.
• Listen carefully to each family’s needs, concerns, preferences, and questions.
• Build trust through kindness, patience, professionalism, and thoughtful communication.
• Provide thorough follow-up after each consultation through calls, texts, and/or emails.
• Guide families from consultation to signed contract and first payment.
• Help ensure families are properly connected with the right doula.
• Keep detailed notes, track next steps, and stay organized with each family.
• Maintain consistent communication with the team regarding family needs and consultation updates.
• Provide a high-touch, caring experience from the first conversation through onboarding.

Sales Expectations

• This role includes approximately 30–35 qualified virtual consultations per week.
• The goal is to close approximately 9–10 signed contracts per week.
• Monthly target is approximately 40 signed contracts per month.
• Target close rate is approximately 30% or higher from qualified consultations.
• Strong follow-up is essential, as many families need time, reassurance, and detailed communication before making a decision.
• The right candidate must be comfortable managing a high volume of consultations while still making each family feel cared for and supported.

Qualifications

• Minimum 12 years of sales experience required.
• Experience in maternal health, healthcare, wellness, family services, childcare, birth work, postpartum support, or other sensitive client-facing industries is strongly preferred.
• Must be warm, personable, kind, patient, and emotionally intelligent.
• Strong ability to build trust and connection virtually through Zoom.
• Excellent verbal and written communication skills.
• Highly detail-oriented and organized.
• Strong follow-up skills are required.
• Comfortable managing a high volume of consultations and active leads.
• Able to communicate with pregnant families and new parents with empathy, professionalism, and care.
• Must be reliable, thoughtful, and comfortable supporting families who may feel overwhelmed, emotional, or unsure during the decision-making process.

• Conduct warm, professional Zoom consultations with pregnant families and new parents.
• Explain our doula services clearly and help families understand the support available to them.
• Listen carefully to each family’s needs, concerns, preferences, and questions.
• Build trust through kindness, patience, professionalism, and thoughtful communication.
• Provide thorough follow-up after each consultation through calls, texts, and/or emails.
• Guide families from consultation to signed contract and first payment.
• Help ensure families are properly connected with the right doula.
• Keep detailed notes, track next steps, and stay organized with each family.
• Maintain consistent communication with the team regarding family needs and consultation updates.
• Provide a high-touch, caring experience from the first conversation through onboarding.

• Excellent verbal and written communication skills.
• Highly detail-oriented and organized.
• Strong follow-up skills.
• Ability to build trust and connection virtually through Zoom.
• Emotional intelligence.
• Patience.
• Professionalism.
• Empathy.

• Minimum 12 years of sales experience required.
• Experience in maternal health, healthcare, wellness, family services, childcare, birth work, postpartum support, or other sensitive client-facing industries is strongly preferred.
• Must be warm, personable, kind, patient, and emotionally intelligent.
• Strong ability to build trust and connection virtually through Zoom.
• Excellent verbal and written communication skills.
• Highly detail-oriented and organized.
• Strong follow-up skills are required.
• Comfortable managing a high volume of consultations and active leads.
• Able to communicate with pregnant families and new parents with empathy, professionalism, and care.
• Must be reliable, thoughtful, and comfortable supporting families who may feel overwhelmed, emotional, or unsure during the decision-making process.