Background information about the job or company (e.g., role context, company overview)

Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and aborti...

Responsibilities or duties

Key Responsibilities

• Participate in training sessions for study procedures, testing and review of data collection tools.
• Identify, recruit, and screen eligible clients to participate in the study and flawlessly maintain their confidentiality.
• Administer and document informed consent process; securely store all informed consent documents per study procedures.
• Develop an in-depth understanding of study design and goals and ensure that the study is conducted in compliance with study protocols and other regulatory requirements.
• Work closely with the study coordinators to prepare daily and weekly interview schedules
• Conduct quantitative interviews with study participants
• Provide regular progress updates to the study coordinators
• Ensure the smooth and efficient day-to-day operation of research and data collection activities
• Respond to questions about the study posed by participants and any other relevant persons
• Other duties as assigned by the Study Coordinator

Qualifications or requirements (e.g., education, skills)

REQUIREMENTS

Qualifications

• Minimum Certificate/Diploma qualification in Communications, Psychology, Public Health, Community Health, Epidemiology or a related discipline.

Experience needed

• Minimum 2 years post training working experience
• Having experience of working in a call centre particularly in the healthcare sector will be an added advantage

Knowledge and abilities

• Minimum 1 year experience in call centre (Preferably in a healthcare sector)
• Demonstrated experience in conducting surveys and in-depth interviews, familiarity with ODK or KOBO collect is required.
• Possess advanced computer skills and experience in MS Office
• Demonstrated high attention to detail and ability to follow through sensitive conversations to completion.
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work with less supervision and initiative.
• High regard for confidentiality and demonstrate integrity.

• Participate in training sessions for study procedures, testing and review of data collection tools.
• Identify, recruit, and screen eligible clients to participate in the study and flawlessly maintain their confidentiality.
• Administer and document informed consent process; securely store all informed consent documents per study procedures.
• Develop an in-depth understanding of study design and goals and ensure that the study is conducted in compliance with study protocols and other regulatory requirements.
• Work closely with the study coordinators to prepare daily and weekly interview schedules
• Conduct quantitative interviews with study participants
• Provide regular progress updates to the study coordinators
• Ensure the smooth and efficient day-to-day operation of research and data collection activities
• Respond to questions about the study posed by participants and any other relevant persons
• Other duties as assigned by the Study Coordinator

• Familiarity with ODK or KOBO collect
• Advanced computer skills and experience in MS Office
• High attention to detail
• Ability to follow through sensitive conversations to completion
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work with less supervision and initiative
• High regard for confidentiality
• Demonstrate integrity

• Minimum Certificate/Diploma qualification in Communications, Psychology, Public Health, Community Health, Epidemiology or a related discipline.
• Minimum 2 years post training working experience
• Experience of working in a call centre particularly in the healthcare sector will be an added advantage
• Minimum 1 year experience in call centre (Preferably in a healthcare sector)
• Demonstrated experience in conducting surveys and in-depth interviews