Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

Risk Operations Coordinator

Job TypeFull Time

QualificationBA/BSc/HND

Experience1 - 3 years

LocationNairobi

Job FieldAdministration / Facilities

We are looking for a detail-oriented, analytical, and customer-focused Risk Operations Coordinator to join our growing team.

This role is ideal for professionals who enjoy working with documentation, client support, data validation, reporting, and operational processes. You'll play a critical role in supporting insurance-related operations, maintaining accurate records, processing requests, and ensuring exceptional service for both clients and internal teams.

If you're looking for stability, development, and long-term growth within a professional organization, this opportunity is for you.

What You'll Do

Insurance & Risk Operations

Process Certificates of Insurance (COIs)

Review policy information and carrier documentation

Ensure certificates are issued accurately and from the appropriate policy

Process requests through internal platforms and service portals

Maintain organized and updated insurance records

Client & Vendor Support

Communicate with clients, carriers, vendors, and internal stakeholders

Respond to requests and follow up on pending items

Provide professional and timely customer service

Build strong working relationships across multiple teams

Documentation & Data Management

Maintain policy endorsements and operational records

Update payment trackers and internal databases

Verify information accuracy and identify discrepancies

Support reporting and administrative projects

Process Improvement

Follow structured procedures and operational workflows

Support initiatives that improve efficiency and service quality

Assist with special projects assigned by leadership

What We're Looking For

Required Qualifications

B2+ English (written and spoken)

1–3 years of experience in:

Administrative Support

Customer Service

Insurance Operations

Payroll Support

Business Operations

Back-Office Environments

Strong Microsoft Office skills

• Process Certificates of Insurance (COIs)
• Review policy information and carrier documentation
• Ensure certificates are issued accurately and from the appropriate policy
• Process requests through internal platforms and service portals
• Maintain organized and updated insurance records
• Communicate with clients, carriers, vendors, and internal stakeholders
• Respond to requests and follow up on pending items
• Provide professional and timely customer service
• Build strong working relationships across multiple teams
• Maintain policy endorsements and operational records
• Update payment trackers and internal databases
• Verify information accuracy and identify discrepancies
• Support reporting and administrative projects
• Follow structured procedures and operational workflows
• Support initiatives that improve efficiency and service quality
• Assist with special projects assigned by leadership

• B2+ English (written and spoken)
• Strong Microsoft Office skills

• B2+ English (written and spoken)
• 1–3 years of experience in: Administrative Support, Customer Service, Insurance Operations, Payroll Support, Business Operations, Back-Office Environments
• Strong Microsoft Office skills