Room Stewards (Interim Engagement)
2026-03-12T09:45:48+00:00
Christian Health Association of Kenya (CHAK)
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TEMPORARY
Nairobi
Nairobi
00100
Kenya
Professional Services
Cleaning & Facilities, Restaurant & Hospitality, Customer Service
2026-03-13T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
CHAK's constitution provides for membership to Protestant churches' health facilities and community-based health programmes provided their services are not for profit. Mission To facilitate member health units in their provision of quality healthcare services through advocacy, health systems strengthening, networking and innovative health programme
Responsibilities or duties
Responsible for the cleanliness of Guest Rooms, Meeting Rooms, Public Areas and any other assigned areas.
The engagement is on an as-needed basis to support CHAK Guest House operations.
Qualifications or requirements (e.g., education, skills)
Kenya Certificate of Secondary Education (KCSE) or equivalent qualification.
Certificate in Food Production, Catering, Hospitality Management, or Housekeeping from a recognized institution will be an added advantage.
Training in Food Safety and Hygiene will be an added advantage.
Knowledge of basic kitchen hygiene and sanitation standards.
Ability to properly handle kitchen equipment, crockery, and cutlery.
Good understanding of cleaning procedures and use of cleaning detergents.
Ability to work in a fast-paced kitchen environment and under minimal supervision.
Good teamwork and communication skills.
High level of personal hygiene, integrity, and reliability.
Ability to work flexible hours and shifts, including weekends and during peak periods
Experience needed
At least 1 year of experience in a kitchen, hotel, restaurant, or institutional catering environment is desirable.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Responsible for welcoming guests to the Guest House and creating a positive first impression that underscores the Guest House commitment to quality service and hospitality and is important to the entire guest experience during their stay at the Guest House.
Reserve, register and assign accommodation and conference rooms to guests. Provide continuous source of information and support for guests during their stay in the Guest House.
Prepare and update guest bills on a daily basis.
Responsible for receiving, follow up, resolution and providing feedback to guest and client requests and queries.
Ensure safe custody of guest room keys.
Provide a courteous, audible and clear call in and call out experience to all telephone calls made and received. Ensure efficient management of the switchboard – forwarding calls and taking down messages as may be necessary.
Conduct and keep proper account of daily cash float.
Receive and receipt payments from guests and other third parties. Ensure shift payment channels balance with system postings and hand over payments received to the Guest House accountant.
Ensure all shift revenues are posted and end of shift reports are printed, signed and handed over to the accountant.
Ensure proper handover during shift handover and takeover.
Responsible for night audit when on duty in the night shift.
The reception desk is manned 24hours and the duty receptionist is responsible for the smooth co-ordination and the daily interdepartmental communication. The duty receptionist will also cover for guest requests in the other departments in the absence of staff in that department especially during odd working hours.
Ensure close monitoring of operations to safeguard security of staff, guests and Guest House property. Liaise with the security guards in case of any security incidents or concern and report such matters to the supervisor.
Perform any other duties as may be assigned by management from time to time.
* Responsible for the cleanliness of Guest Rooms, Meeting Rooms, Public Areas and any other assigned areas. * The engagement is on an as-needed basis to support CHAK Guest House operations. * Responsible for welcoming guests to the Guest House and creating a positive first impression that underscores the Guest House commitment to quality service and hospitality and is important to the entire guest experience during their stay at the Guest House. * Reserve, register and assign accommodation and conference rooms to guests. Provide continuous source of information and support for guests during their stay in the Guest House. * Prepare and update guest bills on a daily basis. * Responsible for receiving, follow up, resolution and providing feedback to guest and client requests and queries. * Ensure safe custody of guest room keys. * Provide a courteous, audible and clear call in and call out experience to all telephone calls made and received. Ensure efficient management of the switchboard – forwarding calls and taking down messages as may be necessary. * Conduct and keep proper account of daily cash float. * Receive and receipt payments from guests and other third parties. Ensure shift payment channels balance with system postings and hand over payments received to the Guest House accountant. * Ensure all shift revenues are posted and end of shift reports are printed, signed and handed over to the accountant. * Ensure proper handover during shift handover and takeover. * Responsible for night audit when on duty in the night shift. * The reception desk is manned 24hours and the duty receptionist is responsible for the smooth co-ordination and the daily interdepartmental communication. The duty receptionist will also cover for guest requests in the other departments in the absence of staff in that department especially during odd working hours. * Ensure close monitoring of operations to safeguard security of staff, guests and Guest House property. Liaise with the security guards in case of any security incidents or concern and report such matters to the supervisor. * Perform any other duties as may be assigned by management from time to time.
* Knowledge of basic kitchen hygiene and sanitation standards. * Ability to properly handle kitchen equipment, crockery, and cutlery. * Good understanding of cleaning procedures and use of cleaning detergents. * Ability to work in a fast-paced kitchen environment and under minimal supervision. * Good teamwork and communication skills. * High level of personal hygiene, integrity, and reliability. * Ability to work flexible hours and shifts, including weekends and during peak periods
* Kenya Certificate of Secondary Education (KCSE) or equivalent qualification. * Certificate in Food Production, Catering, Hospitality Management, or Housekeeping from a recognized institution will be an added advantage. * Training in Food Safety and Hygiene will be an added advantage.
JOB-69b28b4cdaa6c
Vacancy title:
Room Stewards (Interim Engagement)
[Type: TEMPORARY, Industry: Professional Services, Category: Cleaning & Facilities, Restaurant & Hospitality, Customer Service]
Jobs at:
Christian Health Association of Kenya (CHAK)
Deadline of this Job:
Friday, March 13 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, March 12 2026, Base Salary: Not Disclosed
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Learn more about Christian Health Association of Kenya (CHAK)
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
CHAK's constitution provides for membership to Protestant churches' health facilities and community-based health programmes provided their services are not for profit. Mission To facilitate member health units in their provision of quality healthcare services through advocacy, health systems strengthening, networking and innovative health programme
Responsibilities or duties
Responsible for the cleanliness of Guest Rooms, Meeting Rooms, Public Areas and any other assigned areas.
The engagement is on an as-needed basis to support CHAK Guest House operations.
Qualifications or requirements (e.g., education, skills)
Kenya Certificate of Secondary Education (KCSE) or equivalent qualification.
Certificate in Food Production, Catering, Hospitality Management, or Housekeeping from a recognized institution will be an added advantage.
Training in Food Safety and Hygiene will be an added advantage.
Knowledge of basic kitchen hygiene and sanitation standards.
Ability to properly handle kitchen equipment, crockery, and cutlery.
Good understanding of cleaning procedures and use of cleaning detergents.
Ability to work in a fast-paced kitchen environment and under minimal supervision.
Good teamwork and communication skills.
High level of personal hygiene, integrity, and reliability.
Ability to work flexible hours and shifts, including weekends and during peak periods
Experience needed
At least 1 year of experience in a kitchen, hotel, restaurant, or institutional catering environment is desirable.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Responsible for welcoming guests to the Guest House and creating a positive first impression that underscores the Guest House commitment to quality service and hospitality and is important to the entire guest experience during their stay at the Guest House.
Reserve, register and assign accommodation and conference rooms to guests. Provide continuous source of information and support for guests during their stay in the Guest House.
Prepare and update guest bills on a daily basis.
Responsible for receiving, follow up, resolution and providing feedback to guest and client requests and queries.
Ensure safe custody of guest room keys.
Provide a courteous, audible and clear call in and call out experience to all telephone calls made and received. Ensure efficient management of the switchboard – forwarding calls and taking down messages as may be necessary.
Conduct and keep proper account of daily cash float.
Receive and receipt payments from guests and other third parties. Ensure shift payment channels balance with system postings and hand over payments received to the Guest House accountant.
Ensure all shift revenues are posted and end of shift reports are printed, signed and handed over to the accountant.
Ensure proper handover during shift handover and takeover.
Responsible for night audit when on duty in the night shift.
The reception desk is manned 24hours and the duty receptionist is responsible for the smooth co-ordination and the daily interdepartmental communication. The duty receptionist will also cover for guest requests in the other departments in the absence of staff in that department especially during odd working hours.
Ensure close monitoring of operations to safeguard security of staff, guests and Guest House property. Liaise with the security guards in case of any security incidents or concern and report such matters to the supervisor.
Perform any other duties as may be assigned by management from time to time.
Work Hours: 8
Experience in Months: 12
Level of Education: high school
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