Background

Kebarick Ventures helps organisations across Kenya including healthcare providers and institutions in other industries improve performance, modernise operations and build practical digital solutions.

Responsibilities

As a Sales & Activation Officer, you will:

• Identify potential customers, businesses and organisations manually and using Kebarick's prospecting and customer acquisition systems.
• Contact and approach prospects through field visits, telephone calls, digital channels, referrals and networking.
• Generate and develop new sales leads.
• Understand prospective customers' needs and recommend the most appropriate Kebarick product or solution.
• Demonstrate Kebarick products and explain their practical value in simple, understandable terms.
• Convert prospects into registered, paying and active customers.
• Assist customers with registration, onboarding and initial account setup.
• Guide customers through their first use of the relevant platform.
• Activate businesses, merchants, service providers, landlords, employers and other partners on relevant Kebarick platforms.
• Follow up newly onboarded customers to ensure they remain active and are able to use the products successfully.
• Cross-sell and introduce customers to other relevant Kebarick products and services.
• Maintain accurate records of leads, calls, visits, conversations, demonstrations, follow-ups, activations and sales.
• Meet agreed sales, onboarding and customer activation targets.
• Gather customer feedback and market intelligence to help improve our products, services and sales approach.
• Represent Kebarick Ventures professionally in the market.

Products You Will Promote

Business Consultancy & Digital Solutions

You will promote Kebarick Ventures consultancy and digital solutions, including:

• Healthcare Consultancy Services
• Business strategy and advisory
• Operational improvement
• Digital transformation
• Specialised business systems
• Business process improvement and technology solutions

Business & Organisational Solutions

You may sell, onboard and activate customers for solutions including:

• Kebarick HMIS - A Hospital Management Information System supporting clinical, billing, operational and management workflows.
• Kebarick HR & Payroll - HR, payroll, attendance, employee records and workforce management.
• Kebarick Books - Accounting, invoicing, sales, purchases, banking, inventory and business management.
• Business Websites + Recruitment ATS - Professional business websites and recruitment solutions for organisations.

KEBARICK EVERYDAY & CONSUMER PRODUCTS

Sales & Activation Officers will also help grow the Kebarick Everyday ecosystem, including:

• Kebarick Stays – hotels, BnBs, apartments, villas and holiday accommodation
• Kebarick Air – flights and travel
• Kebarick Property – property listings, rentals and property management
• Kebarick Soko – online marketplace for products and services
• Kebarick Jobs – jobs, employers and career opportunities
• Kebarick Events – events and ticketing
• Kebarick Bus – bus travel
• Kebarick Last Minute – time-sensitive offers and available inventory
• Kebarick Chama – group contributions, savings and related services
• Kebarick Contribution – organised digital collections
• Kebarick Invoice – invoicing and payment management
• Kebarick Book Anything – appointments, services, facilities and bookings
• Kebarick Match – dating and connections
• Kebarick Chai – community and conversations
• Kebarick SportIQ – sports intelligence
• Kebarick ForexIQ – forex intelligence and trading tools

Depending on your assigned market, you may specialise in specific products, locations, industries or customer segments.

Qualifications

We are looking for individuals who are:

• Confident approaching and speaking to potential customers.
• Comfortable working both in the field and remotely.
• Able to communicate clearly through telephone, WhatsApp, email and face-to-face meetings.
• Comfortable using smartphones, websites and digital business systems.
• Self-driven, disciplined and able to work with targets.
• Persistent in prospecting and following up customers.
• Able to understand customer needs and match them with suitable solutions.
• Willing to learn and understand multiple Kebarick products.
• Professional, trustworthy and customer-focused.

Experience in sales, field marketing, business development, merchant acquisition, customer service, customer onboarding or product activation will be an advantage.

Candidates with backgrounds in Sales & Marketing, Business, ICT, Hospitality, Healthcare, Accounting, HR, Real Estate or related areas are encouraged to apply.

• Identify potential customers, businesses and organisations manually and using Kebarick's prospecting and customer acquisition systems.
• Contact and approach prospects through field visits, telephone calls, digital channels, referrals and networking.
• Generate and develop new sales leads.
• Understand prospective customers' needs and recommend the most appropriate Kebarick product or solution.
• Demonstrate Kebarick products and explain their practical value in simple, understandable terms.
• Convert prospects into registered, paying and active customers.
• Assist customers with registration, onboarding and initial account setup.
• Guide customers through their first use of the relevant platform.
• Activate businesses, merchants, service providers, landlords, employers and other partners on relevant Kebarick platforms.
• Follow up newly onboarded customers to ensure they remain active and are able to use the products successfully.
• Cross-sell and introduce customers to other relevant Kebarick products and services.
• Maintain accurate records of leads, calls, visits, conversations, demonstrations, follow-ups, activations and sales.
• Meet agreed sales, onboarding and customer activation targets.
• Gather customer feedback and market intelligence to help improve our products, services and sales approach.
• Represent Kebarick Ventures professionally in the market.

• Sales
• Business Development
• Customer Acquisition
• Customer Onboarding
• Product Activation
• Communication
• Digital Literacy
• Problem-Solving
• Customer Service
• Market Intelligence

• Diploma
• Experience in sales, field marketing, business development, merchant acquisition, customer service, customer onboarding or product activation will be an advantage.
• Backgrounds in Sales & Marketing, Business, ICT, Hospitality, Healthcare, Accounting, HR, Real Estate or related areas are encouraged to apply.