Background information about the job or company

Incredo is a non-deposit taking microfinance institution registered as a private limited company incorporated in 2014 with its Head Office located in Thika Town. Since its inception, Incredo has grown to become one of the fastest-growing MFI, addressing the gaps that exist in the provision of affordable and accessible financial solutions to its target market...

Responsibilities or duties

As the Sales Team Leader, you will:

• Lead, motivate, and coach the sales team to achieve individual and departmental performance targets.
• Drive business growth by meeting and exceeding sales objectives while expanding the company’s customer base.
• Develop and maintain strong relationships with new and existing clients to enhance customer satisfaction and retention.
• Monitor sales performance and provide regular coaching, mentorship, and performance feedback to team members.
• Identify new business opportunities and implement effective sales strategies to increase market penetration.
• Ensure compliance with company policies, lending procedures, and regulatory requirements.
• Support the loan application process by ensuring quality customer onboarding and efficient loan processing.
• Prepare sales reports, monitor key performance indicators (KPIs), and recommend strategies for continuous improvement.
• Collaborate with other departments to enhance service delivery and achieve organizational goals.

Qualifications or requirements

The ideal candidate should possess:

• A minimum of a Diploma in Sales and Marketing, Business Administration, or a related business field.
• At least 1 year of experience in a team leadership or supervisory role.
• At least 2 years of experience in logbook financing or a similar lending environment.
• Strong knowledge of lending practices, loan processing procedures, and credit operations.
• Proven ability to lead high-performing sales teams and consistently achieve or exceed sales targets.
• Excellent communication, negotiation, presentation, and interpersonal skills.
• Strong leadership, coaching, mentoring, and people management abilities.
• A strategic mindset with excellent analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office applications and CRM or loan management systems is an added advantage.

• Lead, motivate, and coach the sales team to achieve individual and departmental performance targets.
• Drive business growth by meeting and exceeding sales objectives while expanding the company’s customer base.
• Develop and maintain strong relationships with new and existing clients to enhance customer satisfaction and retention.
• Monitor sales performance and provide regular coaching, mentorship, and performance feedback to team members.
• Identify new business opportunities and implement effective sales strategies to increase market penetration.
• Ensure compliance with company policies, lending procedures, and regulatory requirements.
• Support the loan application process by ensuring quality customer onboarding and efficient loan processing.
• Prepare sales reports, monitor key performance indicators (KPIs), and recommend strategies for continuous improvement.
• Collaborate with other departments to enhance service delivery and achieve organizational goals.

• Excellent communication, negotiation, presentation, and interpersonal skills.
• Strong leadership, coaching, mentoring, and people management abilities.
• A strategic mindset with excellent analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office applications and CRM or loan management systems is an added advantage.

• A minimum of a Diploma in Sales and Marketing, Business Administration, or a related business field.
• At least 1 year of experience in a team leadership or supervisory role.
• At least 2 years of experience in logbook financing or a similar lending environment.
• Strong knowledge of lending practices, loan processing procedures, and credit operations.
• Proven ability to lead high-performing sales teams and consistently achieve or exceed sales targets.