Vacancy title:
Senior Customer Care Assistant

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Customer Service, Admin & Office, Civil & Government]

Jobs at:
Kenya Rural Roads Authority

Deadline of this Job:
Tuesday, January 13 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, December 23 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Specifications

Duties and responsibilities: -

• Guide and usher clients and visitors;
• Register, issue and maintain visitors passes;
• Renew and update visitors passes;
• Maintain customer records and data;
• Upholding the image and reputation of the Authority
• Provide general feedback to customer inquiries, escalate and follow through on enquiries
• Resolve matters arising from the Authority`s stakeholders` within the customer care Unit and escalate relevant cases for resolution
• Receive and direct telephone calls;
• Maintaining functional office telephone lines
• Coordinate reception activities
• Prepare annual training needs for the Customer Care Unit, and;
• Evaluate and analyze visitors` data and feedback to prepare quarterly reports

Job specifications

For appointment to this grade an Officer must have: -

• (Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been in the grade of Customer Care Assistant I or equivalent;
• Diploma in Communication, Public Relations, Customer Care, Hospitality Management, Business Administration, Business Management, Secretarial Management or its equivalent from an institution recognized in Kenya;
• Membership to a relevant professional body and in good standing where applicable;
• Proficiency in computer applications;
• Shown merit and ability as reflected in work performance and results

Work Hours: 8

Experience in Months: 108

Level of Education: associate degree

Job application procedure
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Interested applicants should send their dully signed application letter, updated curriculum vitae indicating names of at least three (3) professional referees, copies of academic certificates, professional certificates and the national identity card, with the job title and job reference as the subject , on or before 13th January, 2026.

Details of the job description and requirements are provided on our website www.kerra.go.ke.

All applications should be submitted ONLINE and the letter indicating the specific position and reference number should be addressed to:

The Director General,
Kenya Rural Roads Authority,
P.O Box 48151-00100,
Nairobi-Kenya.

Successful candidates MUST satisfy the requirements of Leadership and Integrity set out in Chapter Six (6) of the Constitution of Kenya, 2010 and shall be required to present the following documents before the offer letter.

• Tax Compliance Certificate from Kenya Revenue Authority (TCC);
• Certificate of clearance from Higher Education Loans Board (HELB);
• Certificate of good conduct from the Directorate of Criminal Investigations (DCI);
• Dully filled and stamped Self-Declaration/Clearance from the Ethics and Anti-Corruption Commission (EACC); and
• Clearance certificate from approved Credit Reference Bureau (CRB).

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