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Vacancy title:
Senior Customer Experience Manager
[Type: FULL_TIME, Industry: Telecommunications, Category: Management, Business Operations, Customer Service]
Jobs at:
MoPhones
Deadline of this Job:
Monday, May 11 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, May 4 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
The Senior Customer Experience Manager is a pivotal leadership role responsible for designing, refining and delivering a best-in-class customer journey across the entire MoPhones customer lifecycle; from onboarding and account activation through repayment, collections, and device upgrades. Reporting directly to the Customer Experience & Credit Operations Director, this role combines strategic thinking with hands-on execution to drive customer satisfaction and foster a culture of empathy and service excellence within the organization.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Please apply via the provided link.
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