Summary
Date Posted: Tuesday, March 14, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Senior Multimedia Producer to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.
• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
• Product Creation – Creating dynamic videos, ads, and web profiles that exceed customer expectations.
• Special Projects – Assist with projects including, but not limited to: graphic design, new product creation, and new process creation. Senior Multimedia Producers handle additional responsibilities and tasks as needed and assigned.
• Customer Interaction – Prompt and courteous communication with customers, troubleshooting and resolving customer concerns over the telephone. Consistently respond to customers within 24-hour SLA.
• Develop company systems for customer interaction and voice/chat response and control the implementation process.
• Quality Review – Review videos and websites built by producers to catch any errors or poor creative designs that detract from our products.
• Training – Train new hires and provide additional training to current team members to continually improve our products.
• Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in marketing or another other-related field or equivalent experience in a similar role.
• At least 6-year experience in the Multimedia sector
COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Knowledge of and experience in online media marketing, social media marketing, and marketing strategies.
• SEO knowledge and an understanding of the Google search engine algorithm.
• Basic graphic design skills and capabilities.
• Excellent communication, creative, organizational, and decision-making skills.
• Have experience in using Canva/Adobe Creative Suite, Mailchimp, and social media management tools.
• Self-driven, results-oriented and positive team player.


Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

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