Purpose of the Role

The Senior Tour Consultant plays a pivotal role in delivering exceptional travel experiences by designing, coordinating, and executing high-quality tour programs for corporate, leisure, and specialized groups. As a senior member of the team, the role also involves guiding junior consultants, safeguarding service quality, and contributing to business growth through product innovation, client retention, and operational excellence.

Key Accountabilities

• Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
• Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.
• Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20–30%.
• Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
• Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.
• Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
• Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.
• Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
• Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.
• Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.
• Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.

Requirements

Academic Qualifications and Experience

• Diploma or Bachelor’s degree in Tourism Management, Travel & Hospitality, Business Administration, or a related field.
• Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems(Amadeus/Galileo/Sabre) is an added advantage.
• 5+ years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.
• Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
• Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.
• Practical experience working with global suppliers, DMCs, airlines, and hotel partners.
• Proficiency in online booking tools and travel management systems.
• Experience supervising or mentoring junior staff is an added advantage.

Skills and Competencies

1. Technical & Industry Skills

• Strong expertise in itinerary design, destination knowledge, and global travel trends.
• Solid understanding of tour operations, supplier contracting, and group travel logistics.
• Ability to analyze client needs and develop customized, value-driven travel solutions.
• Familiarity with travel regulations, documentation requirements, and risk management.

2. Client Relationship & Service Excellence

• Exceptional customer service orientation, with the ability to anticipate client needs.
• Strong relationship-building skills with corporate clients, partners, and suppliers.
• Ability to manage high-value clients with professionalism, diplomacy, and confidence.

3. Communication & Interpersonal Skills

• Excellent written and verbal communication, including proposal writing and presentations.
• Strong negotiation and persuasion skills for securing competitive rates and closing sales.
• Confident in handling client meetings and representing ATS Travel at a senior level.

4. Organizational & Operational Competencies

• High level of attention to detail to ensure accuracy in bookings and documentation.
• Strong planning and coordination skills for end-to-end tour management.
• Ability to manage multiple itineraries and deadlines simultaneously under pressure.
• Proven competence in problem-solving and rapid decision-making during travel disruptions.

5. Leadership & Team Contribution

• Ability to mentor, guide, and support junior consultants.
• Strong collaboration skills when working with internal teams (sales, finance, operations).
• Proactive mindset in improving processes, introducing new ideas, and driving efficiency.

6. Commercial & Analytical Skills

• Understanding of pricing, costing, and margin optimization.
• Ability to analyze booking trends and provide meaningful performance insights.
• Business-minded approach to securing repeat clients and identifying new opportunities.

7. Digital & Modern Workplace Skills

• Proficiency in MS Office (Excel, Word, PowerPoint).
• Comfortable with CRM tools, travel systems, and digital communication channels

• Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
• Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.
• Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20–30%.
• Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
• Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.
• Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
• Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.
• Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
• Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.
• Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.
• Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.

• Strong expertise in itinerary design, destination knowledge, and global travel trends.
• Solid understanding of tour operations, supplier contracting, and group travel logistics.
• Ability to analyze client needs and develop customized, value-driven travel solutions.
• Familiarity with travel regulations, documentation requirements, and risk management.
• Exceptional customer service orientation, with the ability to anticipate client needs.
• Strong relationship-building skills with corporate clients, partners, and suppliers.
• Ability to manage high-value clients with professionalism, diplomacy, and confidence.
• Excellent written and verbal communication, including proposal writing and presentations.
• Strong negotiation and persuasion skills for securing competitive rates and closing sales.
• Confident in handling client meetings and representing ATS Travel at a senior level.
• High level of attention to detail to ensure accuracy in bookings and documentation.
• Strong planning and coordination skills for end-to-end tour management.
• Ability to manage multiple itineraries and deadlines simultaneously under pressure.
• Proven competence in problem-solving and rapid decision-making during travel disruptions.
• Ability to mentor, guide, and support junior consultants.
• Strong collaboration skills when working with internal teams (sales, finance, operations).
• Proactive mindset in improving processes, introducing new ideas, and driving efficiency.
• Understanding of pricing, costing, and margin optimization.
• Ability to analyze booking trends and provide meaningful performance insights.
• Business-minded approach to securing repeat clients and identifying new opportunities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Comfortable with CRM tools, travel systems, and digital communication channels

• Diploma or Bachelor’s degree in Tourism Management, Travel & Hospitality, Business Administration, or a related field.
• Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems(Amadeus/Galileo/Sabre) is an added advantage.
• 5+ years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.
• Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
• Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.
• Practical experience working with global suppliers, DMCs, airlines, and hotel partners.
• Proficiency in online booking tools and travel management systems.
• Experience supervising or mentoring junior staff is an added advantage.