Background information about the job or company

Tours and Travel Jobs. Brites Management Jobs

Responsibilities or duties

Client Relationship Management

Serve as the primary point of contact for both corporate and leisure clients.

Build long-term relationships by understanding client preferences, travel goals, and budgets.

Advise clients on travel policies, visa requirements, travel insurance, and destination options.

Travel Planning & Booking

Design customized travel itineraries including flights, accommodation, transfers, and activities.

Utilize CRM systems, GDS (Global Distribution Systems), B2B booking tools, and travel engines for accurate reservations.

Ensure seamless coordination for complex corporate travel including multi-leg trips, conferences, and international assignments.

Industry Research & Advisory

Stay updated with global travel trends, airline policies, hotel promotions, visa regulations, and emerging destinations.

Provide clients with insights on cost-effective travel solutions, seasonal promotions, and loyalty programs.

Documentation & Compliance

Prepare and review travel documents including e-tickets, visa paperwork, and itineraries.

Ensure compliance with corporate travel policies, local regulations, and safety requirements.

Problem Solving & Crisis Management

Handle unexpected travel disruptions such as flight cancellations, delays, or emergencies.

Proactively offer alternative travel arrangements to maintain client satisfaction.

Coordinate with suppliers, airlines, and partners to resolve issues efficiently.

Team Collaboration & Knowledge Sharing

Mentor junior travel consultants, sharing expertise and best practices.

Collaborate with sales, marketing, and operations teams to enhance travel packages.

Performance & Reporting

Track client bookings, expenditure, and travel trends to provide actionable reports.

Maintain high levels of accuracy in invoicing, billing, and reporting.

Qualifications or requirements

Key Requirement Skills And Qualification

Degree or Diploma in Travel, Tourism, or Hospitality Management.

Proven experience handling both leisure and corporate travel.

Familiarity with CRM systems, B2B travel tools, and booking engines.

Strong understanding of travel industry trends.

Excellent attention to detail, accuracy, and organizational skills.

Strong problem-solving skills and the ability to work effectively under pressure.

Exceptional communication and interpersonal skills.

• Serve as the primary point of contact for both corporate and leisure clients.
• Build long-term relationships by understanding client preferences, travel goals, and budgets.
• Advise clients on travel policies, visa requirements, travel insurance, and destination options.
• Design customized travel itineraries including flights, accommodation, transfers, and activities.
• Utilize CRM systems, GDS (Global Distribution Systems), B2B booking tools, and travel engines for accurate reservations.
• Ensure seamless coordination for complex corporate travel including multi-leg trips, conferences, and international assignments.
• Stay updated with global travel trends, airline policies, hotel promotions, visa regulations, and emerging destinations.
• Provide clients with insights on cost-effective travel solutions, seasonal promotions, and loyalty programs.
• Prepare and review travel documents including e-tickets, visa paperwork, and itineraries.
• Ensure compliance with corporate travel policies, local regulations, and safety requirements.
• Handle unexpected travel disruptions such as flight cancellations, delays, or emergencies.
• Proactively offer alternative travel arrangements to maintain client satisfaction.
• Coordinate with suppliers, airlines, and partners to resolve issues efficiently.
• Mentor junior travel consultants, sharing expertise and best practices.
• Collaborate with sales, marketing, and operations teams to enhance travel packages.
• Track client bookings, expenditure, and travel trends to provide actionable reports.
• Maintain high levels of accuracy in invoicing, billing, and reporting.

• CRM systems
• GDS (Global Distribution Systems)
• B2B booking tools
• Travel engines
• Attention to detail
• Accuracy
• Organizational skills
• Problem-solving skills
• Ability to work effectively under pressure
• Communication skills
• Interpersonal skills

• Degree or Diploma in Travel, Tourism, or Hospitality Management.
• Proven experience handling both leisure and corporate travel.
• Familiarity with CRM systems, B2B travel tools, and booking engines.
• Strong understanding of travel industry trends.