About Summit Recruitment & Search

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...

Key Responsibilities

Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles

Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates

Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery

Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability

Monitor job progress, prioritize urgent cases, and provide regular updates to customers

Handle breakdown coordination and field service support to minimize vehicle downtime

Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions

Key Qualifications

A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field

3–5 years’ experience in a similar role within the automotive industry

Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations)

Strong technical knowledge of vehicle systems, diagnostics, and repair processes

Proficiency in workshop management systems and basic computer applications

• Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles
• Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates
• Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery
• Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability
• Monitor job progress, prioritize urgent cases, and provide regular updates to customers
• Handle breakdown coordination and field service support to minimize vehicle downtime
• Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions

• Workshop management systems
• Basic computer applications
• Vehicle systems diagnostics
• Repair processes
• Customer service
• Communication
• Problem-solving
• Coordination

• Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
• 3–5 years’ experience in a similar role within the automotive industry
• Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations)
• Strong technical knowledge of vehicle systems, diagnostics, and repair processes
• Proficiency in workshop management systems and basic computer applications