Background

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Problem management – deep dive on recurring Incidents
• Customer project execution (complex and time bound), reviews and redesigns of existing customer solutions
• Drive automation agenda e.g. creation of robots to create efficiencies within ESS.
• Service migrations, Relocations, Decommissions, Upgrades and downgrades.
• Technical escalations with backend teams and vendors, especially on global or specific customer incidents that work around was provided
• Liaison and coordination of CRQs and change management to avoid/reduce customer impact – review pre-checks and post checks
• Vendor and Partner evaluations
• Enterprise customer facing Systems licensing e.g managed security end point licensing.
• Ensure all customer solutions are documented;
• Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance
• Participate in End-to-End EBU automation project squad.
• Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.
• Be a custodian of network documentation and improvements of the versions.
• Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.
• Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.
• Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams
• Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines.

Qualifications

• A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
• Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
• Should demonstrate expertise IT/computer Literacy.
• Should demonstrate proficiency in Data analytical tools and presentation skills.
• Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
• Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3.

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Problem management – deep dive on recurring Incidents
• Customer project execution (complex and time bound), reviews and redesigns of existing customer solutions
• Drive automation agenda e.g. creation of robots to create efficiencies within ESS.
• Service migrations, Relocations, Decommissions, Upgrades and downgrades.
• Technical escalations with backend teams and vendors, especially on global or specific customer incidents that work around was provided
• Liaison and coordination of CRQs and change management to avoid/reduce customer impact – review pre-checks and post checks
• Vendor and Partner evaluations
• Enterprise customer facing Systems licensing e.g managed security end point licensing.
• Ensure all customer solutions are documented;
• Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance
• Participate in End-to-End EBU automation project squad.
• Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.
• Be a custodian of network documentation and improvements of the versions.
• Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.
• Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.
• Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams
• Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines.

• IT/computer Literacy
• Data analytical tools
• Presentation skills
• Data Center and Energy Management systems (CEM/CMVP and DCIM)
• Electrical or solar systems installation and commissioning (T1/T2 or T3)

• Bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
• At least 2 years of experience working in an energy system in a telecommunication environment.
• Proficiency in Data analytical tools and presentation skills.
• Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
• Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3.