Sr. Service Now System Administrator
2025-08-16T05:38:59+00:00
International Rescue Committee
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https://www.rescue.org/
FULL_TIME
kenya
Nairobi
00100
Kenya
Nonprofit, and NGO
Computer & IT
2025-08-29T17:00:00+00:00
Kenya
8
Major Responsibilities:
Primary responsibilities include but are not limited to:
- Provide Tier 2/3 end-user support for ServiceNow related issues, including trouble shooting and resolution.
- Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, Service Catalog, HAM, SAM.
- Lead integration of ServiceNow with other enterprise systems (Workday, Integra, etc.)
- Stay current with ServiceNow releases and new features and recommend adoption strategies.
- Advise Product Owner and Business Leadership on ServiceNow implementation and integration technical best practice
- Design and implement complex workflows, business rules, UI policies, client/server scripts and automation.
- Produce documentation necessary to facilitate usage of the system including user and admin guides.
- Collaborate with stakeholders to gather and document solution requirements for critical incidents and requests.
- Provide expertise and lead delivery of all major releases/upgrades from ServiceNow.
- Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
- Monitor system performance and proactively identify and resolve issues.
- Support System Admin in developing training materials and conducting training sessions on ServiceNow applications and solutions at least once per quarter.
- Provide mentorship and guidance to junior administrators and developers.
Key Working Relationships:
- Position Reports to: Associate Director, Business Systems -- IT
Other Internal and/or external contacts:
- Internal: Application users and system stakeholders
- External: Software and system vendors, Managed Services provider, Implementation partners
Job Requirements:
Experience Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Minimum 5 years of hands-on experience with ServiceNow administration
- ServiceNow Certified System Administrator (CSA) certification
- Strong understanding of ITIL processes and best practices
- Experience with scripting and integrations
- Experience troubleshooting, analytical, and communication skills
Major Responsibilities: Primary responsibilities include but are not limited to: Provide Tier 2/3 end-user support for ServiceNow related issues, including trouble shooting and resolution. Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, Service Catalog, HAM, SAM. Lead integration of ServiceNow with other enterprise systems (Workday, Integra, etc.) Stay current with ServiceNow releases and new features and recommend adoption strategies. Advise Product Owner and Business Leadership on ServiceNow implementation and integration technical best practice Design and implement complex workflows, business rules, UI policies, client/server scripts and automation. Produce documentation necessary to facilitate usage of the system including user and admin guides. Collaborate with stakeholders to gather and document solution requirements for critical incidents and requests. Provide expertise and lead delivery of all major releases/upgrades from ServiceNow. Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations. Monitor system performance and proactively identify and resolve issues. Support System Admin in developing training materials and conducting training sessions on ServiceNow applications and solutions at least once per quarter. Provide mentorship and guidance to junior administrators and developers.
Job Requirements: Experience Requirements Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) Minimum 5 years of hands-on experience with ServiceNow administration ServiceNow Certified System Administrator (CSA) certification Strong understanding of ITIL processes and best practices Experience with scripting and integrations Experience troubleshooting, analytical, and communication skills
JOB-68a019737fd50
Vacancy title:
Sr. Service Now System Administrator
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
International Rescue Committee
Deadline of this Job:
Friday, August 29 2025
Duty Station:
kenya | Nairobi | Kenya
Summary
Date Posted: Saturday, August 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Major Responsibilities:
Primary responsibilities include but are not limited to:
- Provide Tier 2/3 end-user support for ServiceNow related issues, including trouble shooting and resolution.
- Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, Service Catalog, HAM, SAM.
- Lead integration of ServiceNow with other enterprise systems (Workday, Integra, etc.)
- Stay current with ServiceNow releases and new features and recommend adoption strategies.
- Advise Product Owner and Business Leadership on ServiceNow implementation and integration technical best practice
- Design and implement complex workflows, business rules, UI policies, client/server scripts and automation.
- Produce documentation necessary to facilitate usage of the system including user and admin guides.
- Collaborate with stakeholders to gather and document solution requirements for critical incidents and requests.
- Provide expertise and lead delivery of all major releases/upgrades from ServiceNow.
- Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
- Monitor system performance and proactively identify and resolve issues.
- Support System Admin in developing training materials and conducting training sessions on ServiceNow applications and solutions at least once per quarter.
- Provide mentorship and guidance to junior administrators and developers.
Key Working Relationships:
- Position Reports to: Associate Director, Business Systems -- IT
Other Internal and/or external contacts:
- Internal: Application users and system stakeholders
- External: Software and system vendors, Managed Services provider, Implementation partners
Job Requirements:
Experience Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Minimum 5 years of hands-on experience with ServiceNow administration
- ServiceNow Certified System Administrator (CSA) certification
- Strong understanding of ITIL processes and best practices
- Experience with scripting and integrations
- Experience troubleshooting, analytical, and communication skills
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to International Rescue Committee on careers.rescue.org to apply
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