Supervisors

2025-10-11T06:31:30+00:00

FULL_TIME

Hospitality, and Tourism

Restaurant & Hospitality

2025-10-14T17:00:00+00:00

 

Kenya

8

Supervisors need skills like communication, leadership, problem-solving, and time management to successfully guide their teams. 

Goal setting: Aligning team objectives with organizational goals and deadlines. Task management: Assigning work based on employee strengths and overseeing its completion. Performance monitoring: Tracking employee and team performance, providing regular feedback, and conducting formal evaluations. Team development: Coaching, training, and creating opportunities for employee growth and development. Communication bridge: Acting as a liaison between upper management and frontline employees, ensuring information flows in both directions. Policy enforcement: Ensuring that the team follows all company policies, procedures, and legal requirements. Work environment: Fostering a positive and collaborative work culture.

Communication: Clearly conveying expectations, actively listening, and providing feedback are crucial for team success. Leadership: Motivating, coaching, and developing employees to build a strong, collaborative team. Problem-solving: Identifying and resolving issues, from team conflicts to workflow challenges. Time and priority management: Efficiently managing their own tasks and helping the team meet deadlines. Conflict resolution: Professionally managing and resolving disputes between employees. Critical thinking: Analyzing situations and making sound decisions. Professionalism: Maintaining a positive attitude, a strong work ethic, and integrity.

Education: A high school diploma or equivalent is typically the minimum, with an associate's or bachelor's degree often preferred. Experience: Two or more years in a supervisory or lead role is frequently required. Industry-specific knowledge: Depending on the role, experience in a specific field like retail, hospitality, or warehouse management may be necessary. Software proficiency: Familiarity with relevant tools such as scheduling software, point-of-sale (POS) systems, or other business software. Company knowledge: Understanding company policies, procedures, and legal/safety guidelines is essential.

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