Our Company

Our work is not just about setting up an internet cable in your house, its about helping you open up to new opportunities for entertainment, education, work, and social connections, which come through the internet. Weve been doing this since 2012, when our company was originally founded at the foothills of Mount Kenya, in Nanyuki. Today, we ha...

ROLE SUMMARY

The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.

KEY RESPONSIBILITIES

• Support SME/Enterprise installations and repairs.
• Manage installation orders to meet revenue goals.
• Provide timely feedback and reports on installation progress.
• Liaise between clients, contractors, and design teams.
• Commission and test equipment post-installation.
• Ensure compliance with safety and operational policies.
• Be available for emergency technical support.

REQUIREMENTS

• Diploma/Bachelor's in Telecommunication, Electrical, IT, or related field.
• At least 6 months of ISP field installation experience.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office.
• Customer-focused with solid technical and organizational abilities.
• Candidates who can ride motorbikes and hold a valid license will be preferred.
• Areas to work in: Mariakani, Ukunda and Garissa.

• Support SME/Enterprise installations and repairs.
• Manage installation orders to meet revenue goals.
• Provide timely feedback and reports on installation progress.
• Liaise between clients, contractors, and design teams.
• Commission and test equipment post-installation.
• Ensure compliance with safety and operational policies.
• Be available for emergency technical support.

• Strong communication skills
• Problem-solving skills
• Interpersonal skills
• Proficiency in Microsoft Office
• Technical abilities
• Organizational abilities

• Diploma/Bachelor's in Telecommunication, Electrical, IT, or related field.
• At least 6 months of ISP field installation experience.
• Candidates who can ride motorbikes and hold a valid license will be preferred.