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Vacancy title:
Technical Support Engineer
[Type: FULL_TIME, Industry: Media, Category: Computer & IT, Science & Engineering, Customer Service]
Jobs at:
Onfon Media
Deadline of this Job:
Friday, November 20 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, November 11 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Onfon Group limited is a Kenyan value added telecommunication service provider. The company has operated in Kenya for over 7 years. The provision of innovative cutting edge mobile solutions has positioned Onfon media as one of the leading service providers in the ICT sector. With operations in over 5 countries Onfon continues to grow towards the achievement ...
Role Description
Are you a technical problem-solver who thrives on resolving complex system challenges? Join OnfonMobile Group as an L3 Support Engineer and help maintain reliable systems through advanced technical support, incident resolution and permanent solutions.
Key Responsibilities
- Resolve escalated technical incidents across applications, integrations and infrastructure.
- Conduct root cause analysis and coordinate permanent fixes.
- Perform production diagnostics using logs, databases and monitoring tools.
- Develop and maintain technical runbooks.
- Provide technical training and participate in the 24/7 P1 on-call rotation.
Qualifications
- Bachelor's degree in Computer Science, IT or a related field.
- At least 5 years' experience in technical support or engineering.
- Strong knowledge of Linux, SQL, APIs and networking.
- Understanding of cloud technologies.
- Experience with telecommunications or fintech systems.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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Deadline: 20th November 2026
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