Technical Support Officer Location: Nairobi, Kenya Job Type: Full-time | Hybrid/On-site | Day & Night Shifts Required Application Deadline: 29th November 2025 About GoLive Africa GoLive Africa is a dynamic technology and solutions partner serving clients across media, enterprise, education, and content creation sectors. We deliver robust cloud infrastructure, networking, streaming, and IT support to growing organizations in East Africa. As part of our mission to empower digital transformation, we’re expanding our technical team. Role Overview As a Technical Support Officer, you’ll support mission-critical IT, network, and application services both within GoLive and for our diverse portfolio of clients. This customer-facing and internal support role requires a strong command of server administration, a results-driven troubleshooting mindset, and the ability to adapt rapidly to new technologies and fast-paced work. You will be required to work in day or night shifts to ensure round-the-clock technical support for our internal teams and customers. Key Responsibilities Provide first-line support for internal IT systems (end user devices, servers, applications, networking, AV systems) and resolve service requests from end users and external clients. Perform Linux and Windows server administration, including user management, security, backups, and routine updates. Monitor, maintain, and troubleshoot network devices (Mikrotik, Cisco, Ubiquiti), switching, Wi-Fi, and firewall configurations. Manage and support web applications, including deployment, updates, and integrations. Respond to support tickets and incidents, ensuring timely, clear resolutions and maintaining comprehensive support logs. Provide hands-on support for basic Audio/Visual systems in offices, training/events, or client set-ups as needed. Escalate advanced or critical issues to senior technical staff when required. Participate in system upgrades, migrations, and deployments of new technologies or services. Contribute to technical documentation, FAQs, and continuous improvement of IT support processes. Qualifications & Skills Certificate or Diploma in IT, Computer Science, Networking, Electrical Engineering, or related field. 2+ years’ experience as a support technician or system/network administrator in a busy IT, technical, or service environment. Firm grasp and practical experience with both Linux and Windows server environments. Demonstrated system administration skills in Linux (user/group management, permissions, package management, troubleshooting). Sound networking knowledge with hands-on configuration of Mikrotik, Cisco, or Ubiquiti routers/switches/wireless. Experience with web application management (LAMP/LEMP stacks, web hosting, SSL, CMS, or similar tools). Ability to quickly learn and master new technologies, with strong analytical and problem-solving abilities. Basic knowledge of Audio Visual (AV) systems (projectors, conferencing, basic sound systems). Excellent communication skills, customer orientation, and professionalism. Self-motivated, proactive, and strong in time/task management. Willingness to work on a rotating schedule that includes both day and night shifts. Added Advantage: Previously worked in an Internet Service Provider (ISP) environment. Relevant technical certifications (e.g., CompTIA Linux+, CCNA, MTCNA, Ubiquiti certifications).

• Provide first-line support for internal IT systems (end user devices, servers, applications, networking, AV systems) and resolve service requests from end users and external clients.
• Perform Linux and Windows server administration, including user management, security, backups, and routine updates.
• Monitor, maintain, and troubleshoot network devices (Mikrotik, Cisco, Ubiquiti), switching, Wi-Fi, and firewall configurations.
• Manage and support web applications, including deployment, updates, and integrations.
• Respond to support tickets and incidents, ensuring timely, clear resolutions and maintaining comprehensive support logs.
• Provide hands-on support for basic Audio/Visual systems in offices, training/events, or client set-ups as needed.
• Escalate advanced or critical issues to senior technical staff when required.
• Participate in system upgrades, migrations, and deployments of new technologies or services.
• Contribute to technical documentation, FAQs, and continuous improvement of IT support processes.

• Firm grasp and practical experience with both Linux and Windows server environments.
• Sound networking knowledge with hands-on configuration of Mikrotik, Cisco, or Ubiquiti routers/switches/wireless.
• Experience with web application management (LAMP/LEMP stacks, web hosting, SSL, CMS, or similar tools).
• Basic knowledge of Audio Visual (AV) systems (projectors, conferencing, basic sound systems).
• Strong analytical and problem-solving abilities.

• Certificate or Diploma in IT, Computer Science, Networking, Electrical Engineering, or related field.
• 2+ years’ experience as a support technician or system/network administrator in a busy IT, technical, or service environment.