About the company

DHL Supply Chain, part of the DHL Group, is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.

Role Outline

The Transport Lead is responsible for overseeing daily transport operations to ensure the safe, compliant, cost-effective and efficient movement of goods. The role leads transport teams, manages fleet performance, ensures adherence to customer service requirements, and drives continuous improvement initiatives that enhance operational performance, safety and productivity.

About the role key duties and responsibilities

• Lead and coordinate daily transport activities to meet customer and business requirements.
• Monitor fleet utilisation and optimise vehicle routing, load planning and vehicle allocation.
• Maintain strong relationships with internal and external stakeholders.
• Monitor driver progress and address unforeseen challenges or deviations from plan promptly.
• Use transportation management systems and tracking tools to monitor shipments and vehicles in real time.
• Ensure on-time collection and delivery of shipments.
• Resolve operational issues and service disruptions promptly.
• Supervise transport controllers, planners, drivers and support staff.
• Conduct daily operational briefings and performance reviews.
• Develop employee capability through coaching, mentoring and training.
• Promote a positive safety culture and employee engagement.
• Ensure service levels meet or exceed contractual customer expectations.
• Oversee vehicle availability, utilization, maintenance and compliance.
• Monitor transport costs, including fuel, maintenance, labor and subcontractor expenses.
• Identify cost-saving and productivity opportunities without compromising safety or service delivery.
• Manage the performance of transport-related suppliers and contractors.
• Ensure compliance with transport legislation, road safety regulations and company policies.
• Ensure drivers hold valid licenses and permits and complete required training.
• Ensure loads depart within the agreed dispatch window and control delivery documents, keys, GPS devices, fuel cards and mobile phones.
• Coordinate resolution of delivery issues with customer service and relevant stakeholders.
• Maintain accurate transport records and operational documentation.

About you

• Diploma or degree in Logistics, Supply Chain Management or a related field; relevant professional qualification.
• 3-5 years of transport/logistics operations experience, with demonstrated responsibility for coordinating teams, resources and daily service delivery.
• 3-5 years in a transport logistics, supply chain or FMCG environment.
• Practical experience in dispatch planning, route and load optimization, fleet utilization, driver monitoring, transport scheduling, TMS/tracking tools, customer service and operational issue resolution.
• Experience supporting Kenya-based transport operations and applicable local road transport requirements.
• Fluent written and spoken communication.

What we offer

DHL Supply Chain has a truly international, Inclusive, and diverse working environment, with a strong emphasis on values and team-based leadership along with an open and engaging company culture.

• Extensive learning and development opportunities.
• Health insurance cover - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery

• Lead and coordinate daily transport activities to meet customer and business requirements.
• Monitor fleet utilisation and optimise vehicle routing, load planning and vehicle allocation.
• Maintain strong relationships with internal and external stakeholders.
• Monitor driver progress and address unforeseen challenges or deviations from plan promptly.
• Use transportation management systems and tracking tools to monitor shipments and vehicles in real time.
• Ensure on-time collection and delivery of shipments.
• Resolve operational issues and service disruptions promptly.
• Supervise transport controllers, planners, drivers and support staff.
• Conduct daily operational briefings and performance reviews.
• Develop employee capability through coaching, mentoring and training.
• Promote a positive safety culture and employee engagement.
• Ensure service levels meet or exceed contractual customer expectations.
• Oversee vehicle availability, utilization, maintenance and compliance.
• Monitor transport costs, including fuel, maintenance, labor and subcontractor expenses.
• Identify cost-saving and productivity opportunities without compromising safety or service delivery.
• Manage the performance of transport-related suppliers and contractors.
• Ensure compliance with transport legislation, road safety regulations and company policies.
• Ensure drivers hold valid licenses and permits and complete required training.
• Ensure loads depart within the agreed dispatch window and control delivery documents, keys, GPS devices, fuel cards and mobile phones.
• Coordinate resolution of delivery issues with customer service and relevant stakeholders.
• Maintain accurate transport records and operational documentation.

• Dispatch planning
• Route and load optimization
• Fleet utilization
• Driver monitoring
• Transport scheduling
• TMS/tracking tools
• Customer service
• Operational issue resolution
• Team coordination
• Fleet performance management
• Continuous improvement
• Safety culture promotion
• Employee engagement
• Supplier and contractor management
• Compliance with transport legislation and road safety regulations
• Record keeping and documentation

• Diploma or degree in Logistics, Supply Chain Management or a related field; relevant professional qualification.
• 3-5 years of transport/logistics operations experience, with demonstrated responsibility for coordinating teams, resources and daily service delivery.
• 3-5 years in a transport logistics, supply chain or FMCG environment.
• Practical experience in dispatch planning, route and load optimization, fleet utilization, driver monitoring, transport scheduling, TMS/tracking tools, customer service and operational issue resolution.
• Experience supporting Kenya-based transport operations and applicable local road transport requirements.
• Fluent written and spoken communication.