Purpose of the Role

The Visa Liaison Officer is responsible for coordinating and facilitating all visa application processes on behalf of clients, ensuring accuracy, compliance, and timely submission in accordance with embassy and consular requirements. The role exists to safeguard high visa approval success rates, minimize application risks, and deliver a seamless and professional visa facilitation experience to clients.

The officer serves as the key link between the client,embassies, consulates, and immigration authorities, protecting the agency’s reputation while driving client satisfaction, repeat business, and revenue growth.

Key Responsibilities

• Receive, review, and verify all client visa documentation for accuracy and completeness
• Advise clients on visa requirements, eligibility, processing timelines, and documentation
• Prepare, compile, and submit visa applications to embassies, consulates, and online portals
• Track application status and proactively update clients on progress
• Coordinate appointments, biometrics, interviews, and document collection
• Maintain embassy and consular relationships for efficient processing
• Identify and mitigate risks that could lead to visa refusal
• Maintain accurate records and ensure confidentiality of client data
• Handle appeals, reapplications, and complex visa cases
• Provide visa-related training and updates to sales and operations teams
• Keep up to date with immigration law changes and embassy policies

Requirements

Academic Qualifications and Experience Required

• Diploma or Degree in Tourism, Travel, International Relations, Business, or related field
• Minimum 3 years’ experience in visa processing or travel operations
• Proven understanding of embassy visa procedures
• Experience handling multiple visa categories (tourist, business, transit)

Skills and Competencies Required

1. Client Relationship & Service Skills
   • Strong customer service orientation with attention to client needs and preferences.
   • Ability to respond promptly and professionally to client inquiries.
   • Skills in building rapport with clients and embassies to support long-term relationships.
   • High confidentiality when handling customer documents and information
2. Communication & Interpersonal Skills
   • Good verbal and written communication skills.
   • Ability to work collaboratively with senior consultants, operations, and other teams.
   • Competence in conveying information clearly and following instructions accurately.
3. Organizational & Operational Competencies
   • Strong attention to detail and excellent document verification to avoid errors.
   • Good time management and multitasking skills to handle several client requests simultaneously.
   • Ability to identify issues early and escalate appropriately.
4. Digital & Administrative Skills
   • Competency in MS Office (Word, Excel, PowerPoint) for reporting and communication.
   • Basic proficiency in CRM systems, email communication, and online research.
5. Personal Attributes
   • Professional and client-focused demeanor.
   • Proactive mindset and eagerness to take initiative.
   • Reliability, integrity, and a team-oriented attitude.

• Receive, review, and verify all client visa documentation for accuracy and completeness
• Advise clients on visa requirements, eligibility, processing timelines, and documentation
• Prepare, compile, and submit visa applications to embassies, consulates, and online portals
• Track application status and proactively update clients on progress
• Coordinate appointments, biometrics, interviews, and document collection
• Maintain embassy and consular relationships for efficient processing
• Identify and mitigate risks that could lead to visa refusal
• Maintain accurate records and ensure confidentiality of client data
• Handle appeals, reapplications, and complex visa cases
• Provide visa-related training and updates to sales and operations teams
• Keep up to date with immigration law changes and embassy policies

• Strong customer service orientation with attention to client needs and preferences.
• Ability to respond promptly and professionally to client inquiries.
• Skills in building rapport with clients and embassies to support long-term relationships.
• High confidentiality when handling customer documents and information
• Good verbal and written communication skills.
• Ability to work collaboratively with senior consultants, operations, and other teams.
• Competence in conveying information clearly and following instructions accurately.
• Strong attention to detail and excellent document verification to avoid errors.
• Good time management and multitasking skills to handle several client requests simultaneously.
• Ability to identify issues early and escalate appropriately.
• Competency in MS Office (Word, Excel, PowerPoint) for reporting and communication.
• Basic proficiency in CRM systems, email communication, and online research.
• Professional and client-focused demeanor.
• Proactive mindset and eagerness to take initiative.
• Reliability, integrity, and a team-oriented attitude.

• Diploma or Degree in Tourism, Travel, International Relations, Business, or related field
• Minimum 3 years’ experience in visa processing or travel operations
• Proven understanding of embassy visa procedures
• Experience handling multiple visa categories (tourist, business, transit)