Background

The Food & Beverage department is a central pillar of hospitality, contributing significantly to guest satisfaction and overall experience. Waiters and Waitresses are responsible for creating welcoming dining environments while ensuring timely and efficient service. Their role is highly interactive, requiring strong communication skills, product knowledge, and consistent attentiveness to guests' needs.

Detailed Job Description – Waiters & Waitresses

This role involves direct service delivery in dining areas, restaurants, lounges, conference facilities, or event spaces within the hotel. Waiters and Waitresses must uphold service excellence and collaborate closely with kitchen, bar, and supervisory teams.

The role demands

agility, strong teamwork, and the ability to work effectively in high-traffic dining environments, especially during peak service hours or large events.

• Greeting guests warmly upon arrival to dining areas, escorting them to designated tables, and presenting menus professionally.
• Explaining menu items clearly, offering recommendations, answering guest inquiries, and providing accurate information on ingredients, preparation methods, or dietary considerations.
• Taking food and beverage orders accurately, ensuring clarity and timely communication of orders to the kitchen and bar teams.
• Serving meals and drinks in accordance with established service standards, ensuring all items are presented neatly and meet hotel quality expectations.
• Monitoring tables throughout service to anticipate guest needs such as refills, additional orders, or special requests.
• Handling guest concerns courteously, resolving minor issues promptly, and escalating complex matters to supervisors.
• Maintaining cleanliness and hygiene of dining areas, tables, chairs, cutlery, and service stations in accordance with food safety regulations.
• Managing billing procedures, presenting bills to guests, processing payments, and ensuring accuracy in transaction handling.
• Supporting event setups by arranging dining spaces, organizing table layouts, assisting with buffets, and coordinating serving schedules.
• Collaborating with kitchen teams to report guest preferences, feedback, or special requests that may impact meal preparation.
• Ensuring compliance with food safety guidelines, personal hygiene standards, and hotel procedures for handling food and beverages.
• Replenishing supplies such as cutlery, glassware, condiments, and napkins to maintain readiness for incoming guests.
• Participating in training sessions to improve service delivery, product knowledge, and adherence to hospitality protocols.
• Maintaining a courteous, professional, and customer-focused demeanor throughout all interactions.

• Strong communication skills
• Product knowledge
• Consistent attentiveness to guests' needs
• Agility
• Strong teamwork
• Ability to work effectively in high-traffic dining environments

• Courteous, professional, and customer-focused demeanor