Background

In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would not be what th...

Summary of work environment

Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment.

Primary Purpose and Scope the Job (Job Role)

To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance to Java service standards.

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present bills on time and accept payment.

Job specifications:

Qualifications

• Ability to work under pressure and long hours
• Ability to up sell and inform our guest on new menu product
• Must be a team player
• Must be customer-oriented
• Must have proper planning skills
• Must have Point Of Sale skills
• Should have inter-personal skills
• Flexible and accommodative
• Must be result oriented, self-driven, articulate and pro-active.

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present bills on time and accept payment.

• Ability to work under pressure and long hours
• Ability to up sell and inform our guest on new menu product
• Must be a team player
• Must be customer-oriented
• Must have proper planning skills
• Must have Point Of Sale skills
• Should have inter-personal skills
• Flexible and accommodative
• Must be result oriented, self-driven, articulate and pro-active.

• BA/BSc/HND