Job Title: Warehouse Manager

Location: Nairobi

Department: Warehousing

MAIN PURPOSE OF THE JOB

• Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff.

• Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

KEY RELATIONSHIPS

• Internally: Warehouse Assistant, Branch Manage/ Branch Accountant, HR, Finance, , Stock Clerks, Sales Executives, Drivers, IT Personnel, Customer Service, Warehouse personnel.

• Externally: Clients, Suppliers

The job holder reports to: The Chief Executive Officer

No: of subordinates: Warehouse Assistant, Warehouse Support Crews and Drivers

KEY RESULTS AREAS

PRINCIPAL ACCOUNTABILITIES

• Carries the duties for the Warehouse Manager in addition to the following as below.

• Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

• Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.

• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.

• Ensures security at the warehouse by turning alarms on; testing systems.

• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.

• Monitors updates for job knowledge by participating in educational opportunities; reading technical publications.

• Measuring and reporting the effectiveness of the department activities.

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

• Developing and maintaining departmental work instructions for all tasks.

• Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow.

• Interpreting company policies to workers and enforcing safety regulations.

• Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance.

• Communicate & Implement change as directed.

• Health & Safety compliance in accordance with company policy.

• Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.

• Any discrepancies noted with the stock count shall be repaid in full by the Warehouse manager

• Controls inventory levels by conducting physical counts; reconciling with data storage system.

• Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.

• Establish, maintain and promote high standards of customer service.

• Ensure compliance with Healthy and Safety procedures and practices

• Ensure supervision of all staff under your direct or indirect control.

• Monitor the administration duties as required to ensure daily KPI performance is achieved.

• Ensure all resources are utilized efficiently.

• Ensure efficient coordination of operations in the warehouse.

• Ensure proper planning and coordination of labour force

• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.

• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.

• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in consultation with the HR department

• Train and monitor staff in standard operating procedures (SOPs) and safe work practices, including new employee inductions and tool box talks.

• Coordinate deliveries with carriers to ensure KPIs are achieved.

• Continuously monitor the performance and activities of the warehouse through the use of KPIs, with a primary focus on cost controls.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Carry out other duties as required by the management

Requirements

PERSON SPECIFICATIONS

Qualifications, Skills & Knowledge

The job holder should ideally possess:

• Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff.
• Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
• Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
• Ensures security at the warehouse by turning alarms on; testing systems.
• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
• Monitors updates for job knowledge by participating in educational opportunities; reading technical publications.
• Measuring and reporting the effectiveness of the department activities.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Developing and maintaining departmental work instructions for all tasks.
• Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow.
• Interpreting company policies to workers and enforcing safety regulations.
• Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance.
• Communicate & Implement change as directed.
• Health & Safety compliance in accordance with company policy.
• Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
• Any discrepancies noted with the stock count shall be repaid in full by the Warehouse manager
• Controls inventory levels by conducting physical counts; reconciling with data storage system.
• Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
• Establish, maintain and promote high standards of customer service.
• Ensure compliance with Healthy and Safety procedures and practices
• Ensure supervision of all staff under your direct or indirect control.
• Monitor the administration duties as required to ensure daily KPI performance is achieved.
• Ensure all resources are utilized efficiently.
• Ensure efficient coordination of operations in the warehouse.
• Ensure proper planning and coordination of labour force
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in consultation with the HR department
• Train and monitor staff in standard operating procedures (SOPs) and safe work practices, including new employee inductions and tool box talks.
• Coordinate deliveries with carriers to ensure KPIs are achieved.
• Continuously monitor the performance and activities of the warehouse through the use of KPIs, with a primary focus on cost controls.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Carry out other duties as required by the management

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of general business computer software and aptitude to learn new software applications.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analyzing Information, Equipment Maintenance, Judgment

• Bachelor in Procurement,Supply Chain/ Logistics, Business Management
• Proficiency in Microsoft Suite (Word, Excel)
• Good communication and interpersonal skills
• 5-6 years of relevant warehouse experience including 1+ years of warehouse supervisory experience