Workforce Specialist job at Majorel Kenya
 

Vacancy title: Workforce Specialist

[ Type: FULL TIME , Industry: Professional Services , Category: Management ]

Jobs at: Majorel Kenya


Deadline of this Job:
27 June 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, June 24, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Overall Responsibilities:
• Create various reports and dashboards to measure and manage the production KPIs.
• Provide data analysis and action plans: model deviation, efficiency warning, gaps between actual and plan, assumptions validation etc.
• Create and validate activity forecasts from a monthly to a quarter hour granularity.
• Work on long term projections to align proactively the site capacity with the client requirements.
• Create agents’ schedules by language following the intraday requirements per activity etc.
• Help on real-time to adapt the plan to the reality and achieve the operational KPIs.
• Communicate all these data and WFM topics with the site teams and also with the clients.

Job Requirements:
• Bachelor’s Degree in computer science, statistics, mathematics, finance, general business, accounting or a related field.
Very good analytical skills and understanding of mathematics.
• Proficiency in Microsoft Excel, Word, Access, Windows operating systems.
• Proficiency in English language (C1-C2);
• Solutions and result oriented, with customer centric approach (internal and external).
• Strong verbal, written, presentation and interpersonal skills.
• Proactive mindset, anticipation is key.
• Ability to meet deadlines.
• Demonstrated ability to quickly learn new systems and processes.
• Attention to detail and accuracy are critical.
Following are desirable, but not mandatory requirements:
• Previous experience in similar functions.
• Knowledge of scheduling tools.
• Basic knowledge of programming, preferably VB and SQL.
• Basic knowledge of Business Intelligence tools.

Work Hours: 8


Experience in Months: 60

Level of Education:
Bachelor Degree

Job application procedure
Interested and qualified candidates should forward their CV to: careers.nairobi@majorel.com  using the position as subject of email.


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Job Info
Job Category: Corporate / Organisation Specialist jobs in Kenya
Job Type: Full-time
Deadline of this Job: 27 June 2022
Duty Station: Nairobi
Posted: 24-06-2022
No of Jobs: 1
Start Publishing: 24-06-2022
Stop Publishing (Put date of 2030): 24-06-2066
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