Vacancy title:
Workplace Experience Manager, Africa

[Type: FULL_TIME, Industry: Information Technology, Category: Admin & Office]

Jobs at:
GSM Association (GSMA)

Deadline of this Job:
Thursday, July 31 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:

About the Role

• Manage the workplace environment including H&S/Housekeeping checks, office supplies and delegating daily task lists to the onsite cleaner(s) and Workplace Coordinator
• Work closely with the Landlord’s building team to ensure smooth running of the workspaces
• Conduct and organise H&S activities including risk assessments and on-going health and safety training
• Ensure business and legal compliance with policies and procedures at all times
• Provide highest level of service standards to colleagues and visitors 
• Assist with and coordinate Service Desk tickets completing in a timely manner escalating where necessary
• Work alongside wider team to manage FM & tech requirements
• Set up meeting rooms/collaboration spaces as per requests
• Assist with onboarding/off boarding processes including weekly inductions, security pass set-up, replacement cards and locker assignment
• Manage and coordinate the purchase of office supplies, including stationery and kitchen items in line with storage 
• Prioritise sustainable suppliers and processes for all Workplace activities
• Supervise and coordinate work of contractors to ensure minimum disruption to core activities
• Update PPM schedules ensuring an auditable set of building service maintenance records that meets legal requirements
• Coordinate the processes for organising maintenance and shutdowns ensuring any impact on GSMA activities are minimised
• Co-ordinate with respective landlords/property managing agents to ensure any maintenance required by the landlord is carried out in a timely fashion
• Liaise with building staff and external facilities/maintenance providers to obtains the correct RAM’s and work permits documentation for all activities
• Maintain and update Workplace databases incl. preparation of access management data reports
• Coordinate off site storage activities
• Assist with post management, couriers and deliveries
• Collect and collate data including utilisation, access data, waste and energy use
• Assist with relocations and refurbishments; working closely with the respective Workplaces Services Business Partner and managers for the location
• Communicate regularly with colleagues on workplace changes and news, and produce/update relevant workplace signage and posters
• Regularly review workspace for improvements and make suggestions for changes to enhance colleagues’ experience
• Work closely with wider team on projects to improve the workspace
• Provide assistance with company-wide events incl. D, E & I initiatives
• Use initiative to identify new and innovative solutions to team challenges
• Adhoc activities as required by Workplace Services Business Partner
• Travel to and/or management of global offices as required

About You

• You will have an IOSH qualification or be working towards a NEBOSH
• You will be Health, Safety, Wellbeing and Compliance conscious
• You will have demonstrable experience of working alongside a team to improve workplace processes and experience
• You are hands on and take a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities
• You are a great communicator, capable of maintaining and building strong relationships
• You show up with curiosity, and have a track record of creative problem solving to get things done at pace
• You have awareness and knowledge of H&S legislation and latest workplace trends
• You are IT confident with a high level of literacy
• You are approachable, personable, and foster an inclusive and open environment that encourages feedback
• You are a Sustainability Champion!

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to GSM Association (GSMA) on gsma.wd3.myworkdayjobs.com to apply

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