Job Details Location: Pristina, Kosovo or Nairobi, Kenya – Start date: Immediately or by arangement – Contract: Permanent employment We seek an experienced Power Platform Developer to drive the development of modern solutions with a strong emphasis on Microsoft Dynamics 365 and the latest Power Platform technologies including Copilot Studio. In this senior technical role, you will collaborate closely with our Product Owner for Dynamics 365, the whole Technology team and Citizen Developers around the globe to design and implement innovative solutions that digitally empower our organisation. The focus will be on technical excellence and hands-on development (rather than business process management), ensuring our systems are future-proof and maximising new tools like Microsoft Copilot and Power Pages, while orchestrating Citizen Development using the Center of Excellence toolkit, upskilling initiatives like Hackatons and other launchpads for Citizen Developers. Key Tasks Design & Develop Cutting-Edge Solutions: Technically conceptualise and build state-of-the-art solutions in Dynamics 365 (Customer Engagement) and across the Microsoft Power Platform – including Copilot Studio based AI solutions, Power Apps, Power Automate and Power Pages. These solutions will support core areas such as Donor & Partner Management, Project Management, Finance and Administration, with a focus on deep Dynamics 365 development and integrations with other systems, e. g. using APIs. Technical Collaboration: Work closely with the Product Owner and business stakeholders to translate requirements into technical designs. Provide expert advice on how to digitalise and streamline business and support processes through Dynamics 365 customisation and Power Platform capabilities (e.g. implementing complex logic in Dynamics with plug-ins or java scripts, custom connectors, AI-assisted functionality via Copilot, etc.). Support & Knowledge Sharing: Cooperate with and support other Technology team members in joint projects and daily operations. Act as a technical lead for Power Platform initiatives, ensuring high-quality coding standards and maintainable solutions. Support end users of the respective solutions. Adoption & Training: Promote widespread adoption of Power Platform solutions. This includes mentoring citizen developers within the organisation, delivering training on new features (e.g. Copilot AI features) and best practices, as well as helping to build an active internal community of Power Platform users. Lead and maintain the governance of citizen development within the organization (Center of Excellence). Requirements Education: Bachelor’s degree (or higher) in Information Technology, Computer Science or equivalent technical education. Experience: Minimum 4–5 years of hands-on experience developing, implementing, and maintaining solutions on Microsoft Dynamics 365 and the Power Platform. Proven expertise in Power Platform components (Power Apps, Power Automate, Power Virtual Agents) is required, with substantial experience in Dynamics 365 customization and development (plug-ins, workflows, Dataverse) New Tech Savvy: Demonstrated interest or experience in emerging Power Platform technologies. Experience with Power Pages for external-facing applications or portals, and familiarity with AI/Copilot features (e.g. Power Platform Copilots, Azure OpenAI integration) is a strong advantage for creating future-ready solutions. Technical Skills: Solid understanding of software development life cycle and best practices in the Power Platform ecosystem (solution management, DevOps pipelines for Power Platform, Power Platform governance for citizen development – e. g. with the Center of Excellence Starter Kit). Ability to integrate Dynamics/Power Platform with other systems via connectors or custom APIs. AI Skills: Strong general AI skills including prompting techniques, an understanding of Generative AI, LLMs, SLMs, AI orchestration, agentic AI, RAG and with hands-on experience integrating AI Builder and AI Foundry into business processes and Power Platform based solutions is a plus. Analytical Mindset: Structured, process-oriented thinker with the ability to analyse and independently solve complex problems. You approach challenges in a solution-oriented, innovative manner, ensuring that implemented solutions meet business needs and quality standards. Proactive & Ownership Attitude: A self-driven professional who takes ownership of projects. Proactive in keeping up with Microsoft’s updates and guiding the team on utilising new features. Able to work independently, yet collaboratively in a global team, showing resilience and accountability for outcomes. Communication: Business proficiency in English (written & spoken) is required. Additional language skills (e.g. German, French or local languages of our country offices) are a plus. Able to communicate technical information effectively to non-technical stakeholders. Cultural Fit: Commitment to Swisscontact’s values of quality, mutual respect, diversity, trust, and teamwork. Experience working in multicultural teams or across different countries is an asset, as our projects span various regions. What we offer Swisscontact provides attractive working conditions in an international, multicultural environment. We foster an agile organisational culture defined by mutual respect, diversity, trust, and teamwork, where innovation is encouraged. As a key technical expert on a global team, you will have the opportunity to shape how modern technology (Dynamics 365, Citizen Development, AI) is used to create impact in our organization. We support continuous learning and professional growth, keeping you at the cutting edge of the Microsoft ecosystem. We look forward to receiving your online application with the following documents: cover letter, curriculum vitae, diplomas and references.

• Design & Develop Cutting-Edge Solutions: Technically conceptualise and build state-of-the-art solutions in Dynamics 365 (Customer Engagement) and across the Microsoft Power Platform – including Copilot Studio based AI solutions, Power Apps, Power Automate and Power Pages.
• Technical Collaboration: Work closely with the Product Owner and business stakeholders to translate requirements into technical designs.
• Support & Knowledge Sharing: Cooperate with and support other Technology team members in joint projects and daily operations.
• Adoption & Training: Promote widespread adoption of Power Platform solutions.

• Solid understanding of software development life cycle and best practices in the Power Platform ecosystem.
• Ability to integrate Dynamics/Power Platform with other systems via connectors or custom APIs.
• Strong general AI skills including prompting techniques, an understanding of Generative AI, LLMs, SLMs, AI orchestration, agentic AI, RAG and with hands-on experience integrating AI Builder and AI Foundry into business processes and Power Platform based solutions.

• Bachelor’s degree (or higher) in Information Technology, Computer Science or equivalent technical education.
• Minimum 4–5 years of hands-on experience developing, implementing, and maintaining solutions on Microsoft Dynamics 365 and the Power Platform.