Background information about the job or company (e.g., role context, company overview)

Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unrivalled advantage.

Responsibilities or duties

Provide clients with the highest standard of service, handling all queries promptly and professionally.

Maintain regular engagement with clients and develop a strong understanding of their businesses.

Initiate client engagement for policy renewals at least 60 days prior to the renewal date.

Maintain an aggregate retention rate of at least 95% within the SME book.

Drive organic growth of existing business by at least 40%.

Ensure that 75% of renewals are processed through digital platforms.

Conduct member education sessions for clients upon policy renewal.

Ensure a seamless customer journey throughout the digital renewal process.

Ensure retention business meets KYC documentation requirements.

Ensure retention business complies with cash-and-carry policies and credit authorization guidelines.

Identify and pursue new partnership opportunities within the Retail & SME division.

Maintain strong working relationships with insurers.

Identify opportunities within the existing client base to promote Retail & SME products through digital sales solutions, in line with divisional targets.

Submit weekly retention reports and sales pipeline updates to the Head of Retention.

Perform other duties as assigned, including supporting other functional areas as needed to manage workload and cover absences.

Qualifications or requirements (e.g., education, skills)

Key Result Areas

• At least 95% aggregate retention of the existing business for Retail & SME.
• 40% of new business production from existing business and clients.

Key Competencies

• Communication & problem - solving skills – Speaks clearly and persuasively.
• Systematic Reasoning – Recognises and clarifies problems.
• Product Knowledge – Fair knowledge and understanding of general insurance products.
• Quality – Demonstrates accuracy and thoroughness.
• Customer Service – Responds promptly to customer needs.
• Teamwork – Able to work in a team set up to achieve team commitments.
• Integrity – Maintains an honest and professional approach in all dealings.

Knowledge And Skills Required

• Minimum of 3 years’ experience. Prior experience within an insurance brokerage firm handling SME book will be an added advantage.
• At least 3 years’ experience in retention and business development.
• Healthy knowledge of IT solutions and systems applications.

Professional and Academic Qualifications

• A business-related degree from a recognized university.
• Diploma in insurance (AIIK or ACII).

• Provide clients with the highest standard of service, handling all queries promptly and professionally.
• Maintain regular engagement with clients and develop a strong understanding of their businesses.
• Initiate client engagement for policy renewals at least 60 days prior to the renewal date.
• Maintain an aggregate retention rate of at least 95% within the SME book.
• Drive organic growth of existing business by at least 40%.
• Ensure that 75% of renewals are processed through digital platforms.
• Conduct member education sessions for clients upon policy renewal.
• Ensure a seamless customer journey throughout the digital renewal process.
• Ensure retention business meets KYC documentation requirements.
• Ensure retention business complies with cash-and-carry policies and credit authorization guidelines.
• Identify and pursue new partnership opportunities within the Retail & SME division.
• Maintain strong working relationships with insurers.
• Identify opportunities within the existing client base to promote Retail & SME products through digital sales solutions, in line with divisional targets.
• Submit weekly retention reports and sales pipeline updates to the Head of Retention.
• Perform other duties as assigned, including supporting other functional areas as needed to manage workload and cover absences.

• Communication & problem - solving skills – Speaks clearly and persuasively.
• Systematic Reasoning – Recognises and clarifies problems.
• Product Knowledge – Fair knowledge and understanding of general insurance products.
• Quality – Demonstrates accuracy and thoroughness.
• Customer Service – Responds promptly to customer needs.
• Teamwork – Able to work in a team set up to achieve team commitments.
• Integrity – Maintains an honest and professional approach in all dealings.
• Healthy knowledge of IT solutions and systems applications.

• A business-related degree from a recognized university.
• Diploma in insurance (AIIK or ACII).