Account Manager
2026-02-06T12:50:22+00:00
Morsan HR Consulting
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_7951/logo/morsan.png
https://morsanhr.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Accounting & Finance,Business Operations,Social Services & Nonprofit
2026-02-11T17:00:00+00:00
8
Account Manager
Location: Nairobi, Kenya
Department: Client Service / Accounts
Reporting To: Managing Director
Salary: Ksh. 50,000 – 70,000
Role Purpose
Our client is looking for a proactive, client-focused Account Manager to manage and grow client relationships, ensure seamless project delivery, and act as the bridge between clients and internal teams. The candidate is responsible for driving client satisfaction, account growth, and high-quality execution of campaigns and projects.
Key Responsibilities
- Serve as the primary point of contact for assigned clients and manage day-to-day communication.
- Build, nurture, and maintain strong long-term client relationships.
- Translate client briefs into clear internal briefs for creative, digital, and production teams.
- Manage project timelines, deliverables, and expectations to ensure on-time delivery.
- Identify opportunities to upsell and cross-sell services to existing clients.
- Prepare proposals, quotations, and support contract documentation in line with company policy.
- Track project progress, budgets, and billing in collaboration with finance.
- Coordinate internal teams to ensure quality output and alignment with client objectives.
- Resolve client issues and manage feedback constructively and professionally.
- Maintain accurate records of client interactions, project status, and revenue.
- Support client retention and contribute to new business opportunities where required.
Key KPIs
- Client satisfaction and retention rate
- Account growth and revenue contribution
- On-time and on-budget project delivery
- Quality of client communication and feedback
- Number of upsell/cross-sell opportunities converted
- Accuracy and timeliness of reporting
Required Experience
- 2–4 years’ experience in account management, client service, or similar role (agency experience is a plus).
- Strong communication and relationship management skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong organizational and coordination skills.
- Good understanding of digital marketing / creative agency workflows.
- Commercial awareness and basic financial understanding (quotations, invoicing, budgets).
- Confident presentation and negotiation skills.
- Working in a digital, creative, or marketing agency environment is a plus.
- Exposure to project management tools (e.g., Asana, Trello, ClickUp).
- Understanding of media, content, and digital performance basics.
Required Skills
- Client-centric and solutions-oriented
- Highly organized and detail-oriented
- Proactive and accountable
- Strong collaborator across teams
- Calm under pressure
Serve as the primary point of contact for assigned clients and manage day-to-day communication.
Build, nurture, and maintain strong long-term client relationships.
Translate client briefs into clear internal briefs for creative, digital, and production teams.
Manage project timelines, deliverables, and expectations to ensure on-time delivery.
Identify opportunities to upsell and cross-sell services to existing clients.
Prepare proposals, quotations, and support contract documentation in line with company policy.
Track project progress, budgets, and billing in collaboration with finance.
Coordinate internal teams to ensure quality output and alignment with client objectives.
Resolve client issues and manage feedback constructively and professionally.
Maintain accurate records of client interactions, project status, and revenue.
Support client retention and contribute to new business opportunities where required.
Client-centric and solutions-oriented
Highly organized and detail-oriented
Proactive and accountable
Strong collaborator across teams
Calm under pressure
2–4 years’ experience in account management, client service, or similar role (agency experience is a plus).
Strong communication and relationship management skills.
Ability to manage multiple projects and deadlines simultaneously.
Strong organizational and coordination skills.
Good understanding of digital marketing / creative agency workflows.
Commercial awareness and basic financial understanding (quotations, invoicing, budgets).
Confident presentation and negotiation skills.
Working in a digital, creative, or marketing agency environment is a plus.
Exposure to project management tools (e.g., Asana, Trello, ClickUp).
Understanding of media, content, and digital performance basics.
JOB-6985e38e614af
Vacancy title:
Account Manager
[Type: FULL_TIME, Industry: Consulting, Category: Accounting & Finance,Business Operations,Social Services & Nonprofit]
Jobs at:
Morsan HR Consulting
Deadline of this Job:
Wednesday, February 11 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, February 6 2026, Base Salary: Not Disclosed
Similar Jobs in Kenya
Learn more about Morsan HR Consulting
Morsan HR Consulting jobs in Kenya
JOB DETAILS:
Account Manager
Location: Nairobi, Kenya
Department: Client Service / Accounts
Reporting To: Managing Director
Salary: Ksh. 50,000 – 70,000
Role Purpose
Our client is looking for a proactive, client-focused Account Manager to manage and grow client relationships, ensure seamless project delivery, and act as the bridge between clients and internal teams. The candidate is responsible for driving client satisfaction, account growth, and high-quality execution of campaigns and projects.
Key Responsibilities
- Serve as the primary point of contact for assigned clients and manage day-to-day communication.
- Build, nurture, and maintain strong long-term client relationships.
- Translate client briefs into clear internal briefs for creative, digital, and production teams.
- Manage project timelines, deliverables, and expectations to ensure on-time delivery.
- Identify opportunities to upsell and cross-sell services to existing clients.
- Prepare proposals, quotations, and support contract documentation in line with company policy.
- Track project progress, budgets, and billing in collaboration with finance.
- Coordinate internal teams to ensure quality output and alignment with client objectives.
- Resolve client issues and manage feedback constructively and professionally.
- Maintain accurate records of client interactions, project status, and revenue.
- Support client retention and contribute to new business opportunities where required.
Key KPIs
- Client satisfaction and retention rate
- Account growth and revenue contribution
- On-time and on-budget project delivery
- Quality of client communication and feedback
- Number of upsell/cross-sell opportunities converted
- Accuracy and timeliness of reporting
Required Experience
- 2–4 years’ experience in account management, client service, or similar role (agency experience is a plus).
- Strong communication and relationship management skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong organizational and coordination skills.
- Good understanding of digital marketing / creative agency workflows.
- Commercial awareness and basic financial understanding (quotations, invoicing, budgets).
- Confident presentation and negotiation skills.
- Working in a digital, creative, or marketing agency environment is a plus.
- Exposure to project management tools (e.g., Asana, Trello, ClickUp).
- Understanding of media, content, and digital performance basics.
Required Skills
- Client-centric and solutions-oriented
- Highly organized and detail-oriented
- Proactive and accountable
- Strong collaborator across teams
- Calm under pressure
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates are invited to submit their CV and cover letter following the Application Procedure
All Jobs | QUICK ALERT SUBSCRIPTION
