Background

Avenews provides fast and reliable financing solutions for Kenyan agribusinesses poised for growth, serving as a trusted partner to fuel expansion.

Role Context

The Account Manager is responsible for portfolio health, customer satisfaction, and loan utilization post-disbursement. The role supports KYC verification, documentation readiness before disbursement, and owns the full repayment and churn prevention mandate.

Responsibilities

• Conduct pre-disbursement KYC visits to validate customer and business information.
• Ensure documentation completeness and seamless handover for disbursement.
• Serve as the primary point of contact for client engagement post-disbursement.
• Drive repayment follow-up, arrears management, and collections discipline.
• Prevent churn by maintaining active customer engagement and early risk detection.
• Drive renewals, top-ups, and cross-sell opportunities across Avenews’ products.
• Track utilization, repayment trends, and customer behavior to inform interventions.
• Generate accurate reports on portfolio status, risks, and customer satisfaction.

Qualifications

• Bachelor’s degree in Finance, Business, Agribusiness, or related field.
• Minimum 2 years’ experience in account management, credit operations, or SME financing.
• Strong understanding of credit processes and CBK regulatory expectations.
• Proven track record in relationship management and collections.
• Excellent communication, negotiation, and analytical skills.

• Conduct pre-disbursement KYC visits to validate customer and business information.
• Ensure documentation completeness and seamless handover for disbursement.
• Serve as the primary point of contact for client engagement post-disbursement.
• Drive repayment follow-up, arrears management, and collections discipline.
• Prevent churn by maintaining active customer engagement and early risk detection.
• Drive renewals, top-ups, and cross-sell opportunities across Avenews’ products.
• Track utilization, repayment trends, and customer behavior to inform interventions.
• Generate accurate reports on portfolio status, risks, and customer satisfaction.

• Excellent communication, negotiation, and analytical skills.

• Bachelor’s degree in Finance, Business, Agribusiness, or related field.
• Minimum 2 years’ experience in account management, credit operations, or SME financing.
• Strong understanding of credit processes and CBK regulatory expectations.
• Proven track record in relationship management and collections.