Our client is a growth-focused marketing agency helping Kenyan and Pan-African brands win in competitive markets. By combining creativity, strategy, and execution excellence, we deliver impactful campaigns and measurable business outcomes across industries.

They are looking for an Account Manager to take ownership of client relationships and ensure campaigns are delivered seamlessly. In this role, you will be the primary day-to-day contact for key accounts, guiding projects from briefing through execution, while ensuring client satisfaction, the financial health of accounts, and team collaboration.

You’ll serve as a trusted advisor to clients, coordinate cross-functional teams, and contribute to new business and agency growth.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for clients; build and maintain strong relationships.
• Lead client onboarding, account check-ins, and quarterly reviews.
• Understand client business goals and provide consultative recommendations.
• Manage scope, contracts, renewals, and handle escalations.

Project & Campaign Delivery

• Translate client briefs into actionable plans for internal teams.
• Oversee timelines, deliverables, and quality assurance.
• Coordinate between creative, media, production, and digital teams.
• Conduct post-campaign reviews and share learnings.

Financial & Commercial Management

• Own account budgets, forecasts, and spend tracking.
• Support estimates, billing, and reconciliations in liaison with Finance.
• Assist in negotiating commercial terms with clients and vendors.

New Business & Growth

• Support pitches with proposals, case studies, and presentations.
• Spot upsell and cross-sell opportunities within existing accounts.

Team Leadership & Collaboration

• Mentor and support junior account executives and interns.
• Delegate tasks effectively and monitor quality of outputs.
• Foster a collaborative and positive team culture.

Requirements

• Bachelor’s degree in Marketing, Communications, Digital Marketing or related field
• Minimum 4–6 years in account management, client service, or project management preferably in an agency.
• Strong understanding of marketing, advertising, and digital/media campaigns.
• Proven ability to manage multiple projects and stakeholders.
• Excellent communication, relationship management, and presentation skills.
• Financial acumen in budgets, billing, and forecasting.
• Experience leading or mentoring junior staff.
• Proficiency in project management tools.
• Experience in agency settings with fast-paced, multi-industry clients.
• Familiarity with contract management and vendor negotiations.
• Exposure to performance marketing or integrated media campaigns.

• Serve as the primary contact for clients; build and maintain strong relationships.
• Lead client onboarding, account check-ins, and quarterly reviews.
• Understand client business goals and provide consultative recommendations.
• Manage scope, contracts, renewals, and handle escalations.
• Translate client briefs into actionable plans for internal teams.
• Oversee timelines, deliverables, and quality assurance.
• Coordinate between creative, media, production, and digital teams.
• Conduct post-campaign reviews and share learnings.
• Own account budgets, forecasts, and spend tracking.
• Support estimates, billing, and reconciliations in liaison with Finance.
• Assist in negotiating commercial terms with clients and vendors.
• Support pitches with proposals, case studies, and presentations.
• Spot upsell and cross-sell opportunities within existing accounts.
• Mentor and support junior account executives and interns.
• Delegate tasks effectively and monitor quality of outputs.
• Foster a collaborative and positive team culture.

• Excellent communication skills
• Relationship management skills
• Presentation skills
• Financial acumen in budgets, billing, and forecasting
• Project management skills
• Contract management skills
• Vendor negotiation skills

• Bachelor’s degree in Marketing, Communications, Digital Marketing or related field
• Minimum 4–6 years in account management, client service, or project management preferably in an agency.
• Strong understanding of marketing, advertising, and digital/media campaigns.
• Proven ability to manage multiple projects and stakeholders.
• Experience leading or mentoring junior staff.
• Proficiency in project management tools.
• Experience in agency settings with fast-paced, multi-industry clients.
• Exposure to performance marketing or integrated media campaigns.