About the Institution

Access Bank Kenya (part of Access Bank Group) is a full-service commercial bank delivering personal, business, commercial, and corporate banking solutions.

Role Overview & Scope

The Accounts Officer will handle day-to-day account operations, customer service execution, account maintenance, and essential operational and administrative support for commercial banking clients.

Key Responsibilities

• Account Operations: Process commercial account transactions, handle routine balance/statement inquiries, and resolve operational account queries promptly.
• Relationship Manager Support: Assist Relationship Managers with client onboarding documentation, loan file maintenance, and commercial portfolio tracking reports.
• Compliance & KYC Verification: Ensure total compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and relevant banking regulations across all commercial accounts.
• Record Maintenance: Maintain accurate, up-to-date client files, mandate documentation, and operational transaction records.

Minimum Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Banking, Accounting, Finance, or a related field.
• Experience: Relevant operational or account administration experience in a commercial bank or financial institution.
• Competencies: High attention to detail, operational efficiency, familiarity with core banking applications, and strong customer service orientation.

• Process commercial account transactions, handle routine balance/statement inquiries, and resolve operational account queries promptly.
• Assist Relationship Managers with client onboarding documentation, loan file maintenance, and commercial portfolio tracking reports.
• Ensure total compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and relevant banking regulations across all commercial accounts.
• Maintain accurate, up-to-date client files, mandate documentation, and operational transaction records.

• High attention to detail
• Operational efficiency
• Familiarity with core banking applications
• Strong customer service orientation

• Bachelor’s degree in Business Administration, Banking, Accounting, Finance, or a related field.
• Relevant operational or account administration experience in a commercial bank or financial institution.