Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...

Read more about this company

Job Purpose:

The Acquiring Manager is responsible for driving the growth of the Bank’s merchant acquiring business by acquiring new merchants, managing the end-to-end merchant lifecycle, and optimizing revenue across POS and e-commerce channels. The role ensures delivery of secure, seamless payment acceptance solutions while developing strategies, partnerships, and products that strengthen the Bank’s competitive position in digital payments

Key Responsibilities:

Strategy Development & Business Growth

• Develop and execute the Bank’s merchant acquiring strategy (POS & e-commerce).
• Create and enhance the product roadmap and value propositions.
• Conduct continuous market and competitive analysis to identify trends and opportunities.
• Pursue new partnerships, channels, and business opportunities to drive portfolio expansion.

Merchant Lifecycle & Revenue Management

• Manage the end-to-end merchant lifecycle, including digital solutions deployment.
• Prospect, acquire, and grow key merchant accounts.
• Drive acquiring revenue through optimized pricing, fee structures, and transaction performance.
• Ensure merchant contracts and pricing comply with Bank policies.
• Improve merchant conversions, optimize e-commerce experiences, and enhance affiliate distribution

Operations, Risk & Governance

• Collaborate with IT, Risk, Compliance, Finance, and vendors to ensure secure and compliant merchant experiences.
• Lead user testing (UAT), quality assurance, and solution validation for new initiatives.
• Provide expert advisory on e-commerce platforms, digital payments, and acquiring technologies.

Stakeholder Engagement & Enablement

• Work closely with business units and product teams to deliver digital collection and payment solutions.
• Build strong value-based relationships with merchants and partners.
• Deliver training, product awareness, and support to internal and external stakeholders

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor’s degree in business administration, Finance, Information Technology, Operations Management, or a related field.
• 3–5 years of progressive experience in product development and product management within a banking, payments, or financial services environment.
• At least 3 years’ hands-on experience across Payments, Digital Banking, Cash Management, or Ecosystem Banking.
• Proven experience managing card products (credit, debit, and/or prepaid) within a regulated financial institution.
• Strong understanding of digital payment services, card products, emerging payment technologies, API integrations, and payment processing ecosystems.
• Solid knowledge of card payment lifecycles, card schemes, merchant acquiring, and end-to-end payment operations.
• Sound working knowledge of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
• Demonstrated ability to understand merchant and customer needs and translate market and industry trends into commercially viable product solutions.
• Strong execution, analytical, and problem-solving skills with a high degree of accuracy and attention to detail.
• Excellent interpersonal and communication skills, with the ability to build effective relationships across all organizational levels.
• Proven people management capability, including team leadership, coaching, motivation, and performance management.
• Results-oriented mindset with the ability to manage multiple initiatives concurrently while balancing operational, regulatory, and risk considerations.

Key Competencies and Attributes

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines, high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

• Develop and execute the Bank’s merchant acquiring strategy (POS & e-commerce).
• Create and enhance the product roadmap and value propositions.
• Conduct continuous market and competitive analysis to identify trends and opportunities.
• Pursue new partnerships, channels, and business opportunities to drive portfolio expansion.
• Manage the end-to-end merchant lifecycle, including digital solutions deployment.
• Prospect, acquire, and grow key merchant accounts.
• Drive acquiring revenue through optimized pricing, fee structures, and transaction performance.
• Ensure merchant contracts and pricing comply with Bank policies.
• Improve merchant conversions, optimize e-commerce experiences, and enhance affiliate distribution
• Collaborate with IT, Risk, Compliance, Finance, and vendors to ensure secure and compliant merchant experiences.
• Lead user testing (UAT), quality assurance, and solution validation for new initiatives.
• Provide expert advisory on e-commerce platforms, digital payments, and acquiring technologies.
• Work closely with business units and product teams to deliver digital collection and payment solutions.
• Build strong value-based relationships with merchants and partners.
• Deliver training, product awareness, and support to internal and external stakeholders

• Strong understanding of digital payment services, card products, emerging payment technologies, API integrations, and payment processing ecosystems.
• Solid knowledge of card payment lifecycles, card schemes, merchant acquiring, and end-to-end payment operations.
• Demonstrated ability to understand merchant and customer needs and translate market and industry trends into commercially viable product solutions.
• Strong execution, analytical, and problem-solving skills with a high degree of accuracy and attention to detail.
• Excellent interpersonal and communication skills, with the ability to build effective relationships across all organizational levels.
• Proven people management capability, including team leadership, coaching, motivation, and performance management.
• Results-oriented mindset with the ability to manage multiple initiatives concurrently while balancing operational, regulatory, and risk considerations.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.

• Bachelor’s degree in business administration, Finance, Information Technology, Operations Management, or a related field.
• 3–5 years of progressive experience in product development and product management within a banking, payments, or financial services environment.
• At least 3 years’ hands-on experience across Payments, Digital Banking, Cash Management, or Ecosystem Banking.
• Proven experience managing card products (credit, debit, and/or prepaid) within a regulated financial institution.
• Sound working knowledge of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
• Upholds high standard of Professionalism, integrity and respect for others.