Job summary

They are seeking a highly organized and customer-focused Administration & Customer Service Coordinator to support day-to-day operations and deliver an exceptional experience for students, trainers and stakeholders. This role is critical in ensuring smooth administrative processes, efficient learning delivery and strong relationship management.

Min Qualification:

Bachelors

Experience Level:

Mid level

Experience Length:

4 years

Job descriptions & requirements

Key Responsibilities

1. Administration & Office Operations

Oversee daily office operations including security, maintenance, inventory, and records management

Manage front office activities including receiving guests and handling calls

Coordinate internal and external communications (emails, memos, enquiries)

2. Student Administration & Support

Manage the full student admission and onboarding process

Track attendance, performance reports, and student satisfaction feedback

Coordinate timetables, learning materials, and e-learning logistics

Ensure timely communication to students on academic and administrative matters

Maintain accurate student records, databases, and reports

Support certification processes, final projects, and student placements

3. Trainer Coordination

Support trainer onboarding and ensure agreements (MOUs) are in place

Coordinate training schedules, calendars, and communication

Ensure timely submission and quality control of lesson plans and materials

Maintain organized records of training content and recordings

Track trainer attendance and support invoice reconciliation

Facilitate trainer feedback and continuous improvement initiatives

4. Certification & External Body Coordination

Act as liaison with certification bodies (e.g., CIM)

Support students through certification processes and communicate results

Maintain certification performance records and reports

5. Customer Care & Relationship Management

Build and maintain strong relationships with students, trainers, and stakeholders

Handle enquiries, feedback, and complaints promptly and professionally

Monitor satisfaction levels and implement improvements

Maintain accurate customer records and reports

Drive engagement, referrals, and repeat business

6. General Support

Provide administrative support to finance (documentation, petty cash, collections)

Support marketing and other teams as needed

Contribute to a collaborative, team-oriented environment

Qualifications & Requirements

Bachelor’s degree in Business Administration or a related field

Minimum of 3 years’ experience in an administrative or customer service role

Strong communication, organizational, and problem-solving skills

High attention to detail with the ability to manage multiple priorities

Proficiency in Google Workspace and administrative systems

Ability to use relevant AI tools

Strong interpersonal skills with a customer-centric mindset

Ability to work both independently and collaboratively

COUNTRY:

Kenya

• Oversee daily office operations including security, maintenance, inventory, and records management
• Manage front office activities including receiving guests and handling calls
• Coordinate internal and external communications (emails, memos, enquiries)
• Manage the full student admission and onboarding process
• Track attendance, performance reports, and student satisfaction feedback
• Coordinate timetables, learning materials, and e-learning logistics
• Ensure timely communication to students on academic and administrative matters
• Maintain accurate student records, databases, and reports
• Support certification processes, final projects, and student placements
• Support trainer onboarding and ensure agreements (MOUs) are in place
• Coordinate training schedules, calendars, and communication
• Ensure timely submission and quality control of lesson plans and materials
• Maintain organized records of training content and recordings
• Track trainer attendance and support invoice reconciliation
• Facilitate trainer feedback and continuous improvement initiatives
• Act as liaison with certification bodies (e.g., CIM)
• Support students through certification processes and communicate results
• Maintain certification performance records and reports
• Build and maintain strong relationships with students, trainers, and stakeholders
• Handle enquiries, feedback, and complaints promptly and professionally
• Monitor satisfaction levels and implement improvements
• Maintain accurate customer records and reports
• Drive engagement, referrals, and repeat business
• Provide administrative support to finance (documentation, petty cash, collections)
• Support marketing and other teams as needed
• Contribute to a collaborative, team-oriented environment

• Strong communication skills
• Organizational skills
• Problem-solving skills
• High attention to detail
• Ability to manage multiple priorities
• Proficiency in Google Workspace
• Proficiency in administrative systems
• Ability to use relevant AI tools
• Strong interpersonal skills
• Customer-centric mindset
• Ability to work both independently and collaboratively

• Bachelor’s degree in Business Administration or a related field
• Minimum of 3 years’ experience in an administrative or customer service role