Kimisitu Insurance Agency Ltd. is seeking to recruit a highly motivated, meticulous and organized Administrative Assistant to lead the operational and structural workflow of the agency. The successful candidate will act as the backbone of back office systems ensuring seamless policy administration, flawless underwriting documentation, accurate client records maintenance, and swift claims coordination. In addition to core administrative frameworks, the administrative assistant will support the agency's digital ecosystem, optimizing customer onboarding pipelines, online lead tracking, and digital brand placement to sustain the growth of the business portfolio

Responsibilities or duties

Policy Administration & Workflow: Formulate, review, and process insurance applications, endorsements, and policy documents across multiple product lines to ensure absolute structural alignment.

Client Servicing & Account Care: Supervise client portfolios to provide fast, professional clarity regarding premium quotes, coverage provisions, account queries, and renewal structuring.

Underwriting Coordination: Act as the principal point of contact with partnering insurance underwriters to ensure efficient risk verification, documentation upload,and timely policy issuance.

Claims Management Tracking: Systematically receive insurance claims notices,support clients through documentation compilation, submit claims to underwriters, and actively follow up to ensure prompt settlements.

Database Integrity & Reporting: Maintain neat, secure, and accurate digital and physical client records. Compile and generate systematic periodic production data,performance matrices, and operational capacity reports.

Digital Optimization & Customer Tracking: Support the execution of digital marketing campaigns across social media and digital platforms. Monitor online customer engagement, track digital incoming leads, and manage web-based client communication portals.

Compliance Controls: Ensure all administration processes align strictly with internal standard operating procedures and legal frameworks stipulated by local insurance regulatory bodies.

Qualifications or requirements

• Diploma in Insurance, ACII or IIK
• High proficiency in Microsoft Office suite (Word, Excel) alongside practical exposure to digital business platforms, content delivery tracking, and lead management tools.
• Strong communication, attention to fine detail, and ability to work independently under minimal supervision.

Experience needed

Minimum of two (2) years’ experience in insurance administration, underwriting support, or financial services operations.

• Formulate, review, and process insurance applications, endorsements, and policy documents across multiple product lines to ensure absolute structural alignment.
• Supervise client portfolios to provide fast, professional clarity regarding premium quotes, coverage provisions, account queries, and renewal structuring.
• Act as the principal point of contact with partnering insurance underwriters to ensure efficient risk verification, documentation upload, and timely policy issuance.
• Systematically receive insurance claims notices, support clients through documentation compilation, submit claims to underwriters, and actively follow up to ensure prompt settlements.
• Maintain neat, secure, and accurate digital and physical client records. Compile and generate systematic periodic production data, performance matrices, and operational capacity reports.
• Support the execution of digital marketing campaigns across social media and digital platforms. Monitor online customer engagement, track digital incoming leads, and manage web-based client communication portals.
• Ensure all administration processes align strictly with internal standard operating procedures and legal frameworks stipulated by local insurance regulatory bodies.

• Microsoft Office suite (Word, Excel)
• Digital business platforms
• Content delivery tracking
• Lead management tools
• Strong communication
• Attention to fine detail
• Ability to work independently under minimal supervision

• Diploma in Insurance, ACII or IIK