Background information about the job or company (e.g., role context, company overview)

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

Responsibilities or duties

Are you passionate about organizational excellence and providing top-tier support? Join us as a key member of our Absence Management and Modified Duty Offsite (MDOS) programs! This pivotal role ensures efficient claim processing, seamless communication, and strict compliance—contributing directly to our mission of supporting both employees and clients.

Role Highlights:

Coordination & Communication: Liaise with injured workers, nonprofit supervisors, clients, and internal teams through phone, email, and text to foster timely and effective communication.

Follow-Ups & Tracking: Conduct reminder calls, weekly employee check-ins, and monitor performance in collaboration with nonprofit supervisors.

Payroll & Data Entry: Accurately verify and enter employee work hours, maintain payroll data, audit documents, and ensure meticulous record-keeping.

Program Support: Assist the Return-to-Work (RTW) team with placements, lead orientations as needed, and deliver exceptional customer service.

Qualifications or requirements (e.g., education, skills)

Ideal Candidate:

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Experience needed

Mid-Level 3-5 Years experience Absence Management, MDOS y Return-to-Work

Experienced in data entry, payroll/attendance tracking, and maintaining accurate records.

Strong typing skills (40+ WPM preferred) and a background in administrative or claims support.

Outstanding organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.

Excellent verbal and written communication abilities, with a focus on professionalism, confidentiality, and adaptability.

• Liaise with injured workers, nonprofit supervisors, clients, and internal teams through phone, email, and text to foster timely and effective communication.
• Conduct reminder calls, weekly employee check-ins, and monitor performance in collaboration with nonprofit supervisors.
• Accurately verify and enter employee work hours, maintain payroll data, audit documents, and ensure meticulous record-keeping.
• Assist the Return-to-Work (RTW) team with placements, lead orientations as needed, and deliver exceptional customer service.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Data entry
• Payroll/attendance tracking
• Maintaining accurate records
• Typing skills (40+ WPM preferred)
• Administrative or claims support
• Organizational skills
• Attention to detail
• Ability to multitask and prioritize
• Excellent verbal and written communication abilities
• Professionalism
• Confidentiality
• Adaptability

• BA/BSc/HND
• 3 - 5 years experience Absence Management, MDOS y Return-to-Work