The Administrative & Operations Assistant will support general plant operations by managing administrative tasks, ensuring regulatory compliance, and assisting in field and sales activities. The role requires a proactive individual with strong organizational skills to enhance operational efficiency.

Key Responsibilities

Administrative Duties

• Maintain records through updating, photocopying, scanning, and filing documents.
• Perform data entry, reporting, and documentation.
• Manage inventory of raw materials and finished products.
• Handle phone calls, emails, and messages, providing timely assistance.
• Oversee KRA EGMS management, including stamp declarations, forecasting, and record-keeping.
• Renew licenses, permits, and compliance documentation.
• Ensure office and plant cleanliness.
• Manage social media accounts and prepare meeting minutes and reports.
• Draft documents such as customer complaint forms, process flows, and corrective actions.
• Monitor compliance with KEBS water quality standards.
• Onboard new clients and maintain relationships.
• Research efficiency improvements, such as Zoho invoicing and payment recording.
• Prepare and submit tender documents.
• Handle purchase processes and maintain supplier relationships.
• Negotiate favorable terms and prices with suppliers.
• Research, vet, and recommend suppliers for company orders.

Plant Operations

• Assist in water filtration, filling, labeling, and packaging.
• Perform plant maintenance and cleaning, including backwashing and reporting malfunctions.
• Manage neighbors’ water meter readings, billing, and related concerns.
• Oversee repair and maintenance activities.

Field Work and Sales

• Represent the company at marketing exhibitions.
• Run field errands to suppliers and City Hall.
• Research price adjustments and discounting opportunities.
• Ensure timely dispatch of orders.
• Support general promotion and marketing efforts.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in administrative, operations, or compliance roles.
• Knowledge of KRA EGMS, KEBS standards, and tender processes.
• Proficiency in Microsoft Office and Zoho or similar software.
• Strong negotiation, communication, and organizational skills.
• Ability to multitask and work independently.

Skills

• Attention to detail
• Calendar & Diary Management
• Communication
• Confidentiality & Data Handling
• Creativity
• CRM Usage (Front Office)
• Data Entry & Typing (WPM)
• Email & Ticket Triage
• Google Workspace Administration
• Minute Taking
• Office Safety & Ergonomics
• Reception Etiquette & Protocol
• Time management
• Travel Expense Reports

Job role insights

Date posted

November 7, 2025

Closing date

December 8, 2025

Hiring location

Nairobi

Offered salary

Negotiable Price

Career level

Middle Level

Qualification

Bachelor Degree

Experience

1 - 2 Years

• Maintain records through updating, photocopying, scanning, and filing documents.
• Perform data entry, reporting, and documentation.
• Manage inventory of raw materials and finished products.
• Handle phone calls, emails, and messages, providing timely assistance.
• Oversee KRA EGMS management, including stamp declarations, forecasting, and record-keeping.
• Renew licenses, permits, and compliance documentation.
• Ensure office and plant cleanliness.
• Manage social media accounts and prepare meeting minutes and reports.
• Draft documents such as customer complaint forms, process flows, and corrective actions.
• Monitor compliance with KEBS water quality standards.
• Onboard new clients and maintain relationships.
• Research efficiency improvements, such as Zoho invoicing and payment recording.
• Prepare and submit tender documents.
• Handle purchase processes and maintain supplier relationships.
• Negotiate favorable terms and prices with suppliers.
• Research, vet, and recommend suppliers for company orders.
• Assist in water filtration, filling, labeling, and packaging.
• Perform plant maintenance and cleaning, including backwashing and reporting malfunctions.
• Manage neighbors’ water meter readings, billing, and related concerns.
• Oversee repair and maintenance activities.
• Represent the company at marketing exhibitions.
• Run field errands to suppliers and City Hall.
• Research price adjustments and discounting opportunities.
• Ensure timely dispatch of orders.
• Support general promotion and marketing efforts.

• Attention to detail
• Calendar & Diary Management
• Communication
• Confidentiality & Data Handling
• Creativity
• CRM Usage (Front Office)
• Data Entry & Typing (WPM)
• Email & Ticket Triage
• Google Workspace Administration
• Minute Taking
• Office Safety & Ergonomics
• Reception Etiquette & Protocol
• Time management
• Travel Expense Reports

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in administrative, operations, or compliance roles.
• Knowledge of KRA EGMS, KEBS standards, and tender processes.
• Proficiency in Microsoft Office and Zoho or similar software.
• Strong negotiation, communication, and organizational skills.
• Ability to multitask and work independently.